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Unable to show verification when export to google sheet

Hi, I wanted to export my sprint table to view in google sheet. But the verification code unable to generate from jira software, the UI show Verify Loading.... Please refer to image below.

Screenshot 2023-04-06 at 12.05.29 PM.png

I tried to delete cache & cookies and also used incognito browser but still same issue happened.  

1 answer

0 votes
Magdalena Zhisheva
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Apr 06, 2023

Hi @Yik Siang Pang , 

Van you share the steps you are taking to export the sprint table?

Hi @Magdalena Zhisheva,I filter by release date in Jira Software then click Google Sheets logo open in Google Sheets. The verification code will pop out. But in my case din't show the verification code when it pop out, it was stay in loading.

Screenshot 2023-04-07 at 9.08.27 AM.png

Magdalena Zhisheva
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 07, 2023

Hi @Yik Siang Pang , 

Could you please, try the following:

1. Click the Open in Google sheets icon

2. Wait for this message to appear

Screenshot 2023-04-07 at 10.21.37.png

3. Click Allow

4. The verification will appear in new tab

5. If the problem occurs again, close the new tab where the verification again and cancel the verification in the main tab, where you clicked on the Google sheets icon

6. Perform steps 1-4 again and you should be able to get a sign in with Google request which will allow you to authenticate your account and open Google sheets.

I has been tried numerous time for that but still unable to get the verification code.

Magdalena Zhisheva
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 10, 2023

Hi @Yik Siang Pang , 

Did you tried all steps listed above?

Hi @Magdalena Zhisheva , yes, I also tried it on different computer. the problem still the same.

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