Unable to see the "Log Work" option on an jira issue.

Abhishek Madhusudhan June 22, 2023

I have the time tracking enabled; Log Work option marked as Required; I have also checked the Field Configuration to ensure that the Log Work option is visible. However despite all these configurations. I still do not observe the Log Work option on the issue.

i am using Jira Free (Cloud).

Spent a lot of time on this and have yielded no results. Any help would be greatly appreciated.

 

Jira.06.22.2023.jpg

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Steve Long -Evelon-
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June 22, 2023

Hi @Abhishek Madhusudhan

Check your Screen configuration and make sure that you've added the 'Time Tracking' field to the view/edit screen for this particular project and issue type - I think that might be the issue here.

Hope that helps - Steve.

Abhishek Madhusudhan June 22, 2023

Hi Steve,
Could you please indicate which screen configurations are you referring to? When I navigate to the screen configurations, I notice just field tabs and there are other fields in it.

Steve Long -Evelon-
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June 22, 2023

You seem to be along the right lines - you just need to add the new 'Time Tracking' field to the list of existing fields.

Doc for reference: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-screens/

Alexander Khomenko
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January 11, 2024

@Abhishek Madhusudhan  hi! did you solve this issue? I have the same issue. Spent a lot of time with no results. Help please.

Deepak MS
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April 15, 2024

Even I am stuck. I followed all the solutions mentioned above. I tried these steps too: https://confluence.atlassian.com/jirakb/no-work-log-tab-on-activity-section-of-jira-issue-view-827358135.html 

Unfortunately, I still cannot see hour logging option. Anybody got this working?

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Sasha Khomenko
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April 16, 2024

Hi there! I hope this helps someone. I realized that not seeing the Work Log tab was because I needed to select a different project type during creation. Opting for the more complex one, rather than the simplified version, allowed access to deeper project settings and the Work Log feature.

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