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Unable to search custom field, error message "Field 'Job Title[Short text]' is not searchable"

John Izquierdo
John Izquierdo Apr 20, 2023

Hi,

I've followed the instructions from: JQL fails with "Field 'field_name' is not searchable, it is only sortable" message | Jira | Atlassian Documentation

and given my custom field a Seach Template but it is still not searchable. Any thoughts?

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Trudy Claspill
Trudy Claspill
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Apr 20, 2023

A reindex may be required. In Jira Cloud there is not an option for you to manually trigger a reindex. They are supposed to happen automatically when need, such as when a field search template is changed.

Has it been some time since you made the change. If not, you might wait a few hours and try again.

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John Izquierdo
John Izquierdo Apr 25, 2023

Hi, Trudy

Still no luck, it's been 5 days now and the custom field is still not searchable.

Maybe I can change the Search Template, wait a day, change it back, wait another day, and see if anything changes.

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Trudy Claspill
Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 25, 2023

I am stumped.

If you are using a paid Jira subscription, I suggest you contact Atlassian Support for additional assistance. And please report back here what you learn.

https://support.atlassian.com/contact/#/

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