Unable to reach Atlassian Marketplace to browse workflows. Edited

I'm using Jira Cloud and I'm trying to use the "Import from Marketplace" feature in the Workflows configuration section. I'm getting an error saying

Unable to reach Atlassian Marketplace to browse workflows.

k3MREGU

 

I've tried looking at the network requests on Network tab on Chrome and I can see a response status code of 500 when making a request to

https://mycompany.atlassian.net/rest/wfshare/1.0/workflowbundles/summary/0?_=1509585700134

I've put my response payload for the 500 request here

https://gist.github.com/anonymous/8e6960282cb59d230485fa7d6e323eef

I've tried performing this on

1. Different browsers with addons/extensions disabled

2. Different computers in different location and network settings. (Work computer and a Azure VM running on different operating systems.)

No luck!

 

1 answer

1 accepted

0 vote

Hi Frank,
Sorry for the inconvenience here.  It is not just you that is having this particular problem.  We actually have a documented bug for this problem where you can track the progress of this problem.   Please see https://jira.atlassian.com/browse/JRACLOUD-67719  for more details.

I know it is not as convenient to have to go directly to the Marketplace site and search that page directly for workflows, but this is our work-around for this problem for the time being.

I would recommend watching the bug ticket for updates on this issue.

Regards,
Andy

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,329 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot