Unable to move issues

Hi there,


I am right now testing a JIRA setup for our organization. So far everything including LDAP connection and SSO works fine. I am now trying to move issues from my service desk to another simple project I set up. In the move-issue wizard I am not able to select the new category from the new project as task type.

How do I do this?



3 answers

1 accepted

This widget could not be displayed.

with the hint from Nic I managed to complete this. IT-Help was not an issue type in the new project. I added it and now I am able to move tickets to a task.

thank you both!

This widget could not be displayed.

I'm not quite sure what you mean by "select the new category from the new project as task type".

In general you should be able to select all issue types that have been configured in the issue type scheme of the target project... Might be worth looking at the scheme:






My guess was that "Task" is not an issue type in the target project.

This widget could not be displayed.

I'm sorry if my translations are a bit unprecise, please take a look at the screenschot

image2015-6-3 12:15:56.png

I tried to move the issue and get an error handle. I already tried to add the missing types to the helpdek scheme with the effect that I could convert a ticket to a subtask. but this is not exactly what I am looking for. Hope you are able to help me.


thank you!

Interesting... The missing type would have to be added to the scheme which is associated with your IT-Projekte (ITP) project. If moving is still an issue try to move a single issue as a bulk move. If that still doesn't work you might want to have a look at these KB articles which describe the error mentioned above: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Move+Issue+to+Another+Issue+Type+Due+to+'The+issue+type+selected+is+invalid'+Error https://confluence.atlassian.com/display/CLOUDKB/JIRA+Cloud+'The+issue+type+selected+is+invalid'+during+Move+Issue+to+Another+Issue+Type Cheers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

84 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you