Unable to login to the jira

[Praveen]

*Important*

unable to login to the jira account from the mail id and not getting any forgot password assistance :

mail id : redacted

Please rectify the issue and resolve the issue as soon as possible

[Andy Heinzer]

Hi @Praveen 

I found there was a suppression for that account.  I have cleared this from our side.  Try to resend the password recovery now.  It should arrive this time.

Andy

[Trudy Claspill]

Hello @Praveen 

Welcome to the Atlassian community.

First, I advise you not to post your email address on a forum accessible to anybody on the internet.

Second, what error are you getting when you try to login?

[Praveen]

No mail was received from jira for password recovery

[Trudy Claspill]

Were you able to login previously with that the specified email address?

Do you receive other notifications from Atlassian Cloud products?

Is your authentication for Atlassian Cloud linked to your company's authentication process using Okta or SSO? Or did you set up a password specifically for Atlassian Cloud for your email?

[Praveen]

Were you able to login previously with that the specified email address?

yes

[Praveen]

Do you receive other notifications from Atlassian Cloud products?

no

[Trudy Claspill]

I have flagged your post to bring it to the attention of the Atlassian team.