I've been able to login when I first restored the site and everything was working, but today when I tried to login as admin, it tells me that I have to answer the CAPTCHA question correctly. I've done this several times and still cannot get in.
I know the password is correct because I even manually reset it using a mysql query (update cwd_user set credential='newpassword' where user_name='admin';)
I've cleared the cache/cookies, restarted JIRA, used incognito mode, everything!
How can I disable CAPTCHA and make sure the user failed login attempts is set to 0?
Hi @Gabriel Meyer 👋
As an administrator, you may find yourself locked out of Jira because:
In any of these situations you can use recovery mode to restore administrator access to Jira.
Use recovery mode to restore access
Recovery mode works by creating a virtual user directory with a temporary admin account. You set the password for this admin account when applying the system property. Users can continue to log in and access Jira while it is in recovery mode.
To recover administrator user rights:
Stop all Jira nodes.
Add the following parameter to each available node according to the steps from the Setting properties and options on startup KB article, based on the method that's being used to start Jira:
This is generally applied in the setenv.sh or setenv.bat file (depending on your operating system type) in the <jira_install>/bin directory.
Start your Jira nodes. You may need to start them manually with the start-jira.sh or start-jira.bin scripts in the <jira_install>/bin directory.
Log in to Jira with the username recovery_admin and the temporary password you specified in the system property.
Reset the password for your existing admin account, or create a new account and add it to the appropriate administrator group.
Confirm that you can successfully log in with your new account.
Stop your Jira nodes.
Remove the -Datlassian.recovery.password parameter from each available node
Start your Jira nodes again normally.
I hope this helps but if you have any other questions just ask away 😃
All the best,
You probably need to recover the admin user. I would also recommend not using the admin user created when restoring a cloud export to server and recommend that you create a unique admin user that does not use "admin" in its name. Cheers!
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