Unable to log into Jira except in incognito mode

SS327
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 2, 2022

I logged out of Jira and then tried to log back in on my Mac/Google Chrome bookmark and I accidentally transposed two letters in my login and now I get the Admin has denied your request and can't get back to the login screen.  I was able to successfully login in incognito mode but would rather figure out why/how I can get back to the login screen to enter my correct credentials.  I've tried clearing cache, deleted my cookie nothing work.

 

2 answers

1 vote
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 2, 2022

Hi @SS327 and welcome to the community!

I would recommend clearing your cache/cookies and if you're using Chrome password manager, clearing any reference there as well.

Aliona
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 18, 2024

Thank you so much, it really helped me too!

Like Mark Segall likes this
0 votes
SS327
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 4, 2022

That worked!  Thank you so much!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events