Unable to install service

[Adria Alonso]

Hello Comunity,

I've upgraded jira to 8.4.1 but now it wont start.

I've tried to remove install the service with the cmd on the bin but when i try to install it it just says

Installing the service 'JIRASoftware240519150025' ...
Using CATALINA_HOME: "C:\Program Files\Atlassian\JIRA"
Using CATALINA_BASE: "C:\Program Files\Atlassian\JIRA"
Ignoring JAVA_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211"
Using JRE_HOME: "C:\Program Files (x86)\Java\jre1.8.0_211"
Using JVM: "C:\Program Files (x86)\Java\jre1.8.0_211\bin\client\jvm.dll"
Failed installing 'JIRASoftware240519150025' service

-Already tried:

• Remove spaces from dir in entorn variables as progr~1(x64) or 2(x86)
• Change to the x64 program files
• Also I remembered that in other ocasion I managed to open some tomcat config tool from the command prompt at the bin dir wich let me choose the JVM to use and that way it started but if I click on tomcat it just says Not service installed as "tomcat8" more or less. EDIT(https://support.eset.com/kb5550/) I remembered setting the JVM like that in order to solve it when it happened time ago, but when i start tomcat8w.exe it says its not an installed service 'tomcat8' ./EDIT

Our Jira pre-prod server is placed on a Virtual Machine with Windows 10

Any help would be appreciated

[Adria Alonso · Accepted solution]

After several tries, I sorted it out by test-error debugg on setting up Java and the JRE and JDK. But this happening after each upgrade is annoying

[Ravi G]

For the latest 8.x version, Edit the Service.bat and replace "set DISPLAYNAME=Atlassian JIRA" with "set DISPLAYNAME=Atlassian JIRA %1". And when running the command to setup the service manually give some custom name instead of just "Jira", so 

service.bat install Jira_8.x

Basically, it is trying to create a service with name "Atlassian JIRA" which might already exist in services from old version. With custom name this clash won't happen

[Adria Alonso]

Thank you very much,

for your answer, althoug I've solved the problem., the Instance is in a MV and this happens often when I Update.

[Adria Alonso]

Keep stuck in here

[Shankar Asam {Appfire}]

Hi, 

Let me know how you're installing JIRA service on windows. You can check the below link on how to install it manually.

https://confluence.atlassian.com/adminjiraserver/running-jira-applications-as-a-windows-service-938847902.html

Alternately, if you encounter any error - provide the logs from event viewer for debug

-Shankar

[Adria Alonso]

Hi Shankar,

Thank you for your reply,

The way I'm installing Jira as a service is opening a cmd and at (C:\Program Files\Atlassian\JIRA\bin)

-Service install/remove Jira (restart between remove and install).

In the event viewer the error is reported by the "Service Control Manager"

--------------------------------------------------------------------------------

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2019-10-03T14:05:44.526694800Z

EventRecordID 3989

Correlation

- Execution

[ ProcessID] 612
[ ThreadID] 720

Channel System

Computer DESKTOP-SOIP6UR

Security

- EventData

param1 Atlassian JIRA
param2 %%1
4A0049005200410053006F006600740077006100720065003200340030003500310039003100350030003000320035000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 0049004A 00410052 006F0053 00740066
0010: 00610077 00650072 00340032 00350030
0020: 00390031 00350031 00300030 00350032
0030: 0000

In Bytes

0000: 4A 00 49 00 52 00 41 00 J.I.R.A.
0008: 53 00 6F 00 66 00 74 00 S.o.f.t.
0010: 77 00 61 00 72 00 65 00 w.a.r.e.
0018: 32 00 34 00 30 00 35 00 2.4.0.5.
0020: 31 00 39 00 31 00 35 00 1.9.1.5.
0028: 30 00 30 00 32 00 35 00 0.0.2.5.
0030: 00 00 ..

---------------------------------------------------------------------------------

Thank you