Unable to download backup file

I have created a backup in the backup manager. When I click on the file to download it I get an Authentication Required popup where my username/password is not recognised. 

What is the problem?

 

Screen Shot 2016-02-02 at 2.49.29 PM.png

 

6 answers

I am having the same problem. Any answers?

I'm having the same problem...and no answers.

Where you guys able to resolve this? I am having the same issue. Backing up data is very important, I can't believe they aren't looking at this yet. 

Bump. Same issue

Me too. Was working AOK last week, come this week, doesn't recognise credentials.

I have the same issue today October 24th, 2016. Please resolve this issue Atlassian.

 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

184 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you