Unable to download backup file

I have created a backup in the backup manager. When I click on the file to download it I get an Authentication Required popup where my username/password is not recognised. 

What is the problem?


Screen Shot 2016-02-02 at 2.49.29 PM.png


6 answers

I am having the same problem. Any answers?

I'm having the same problem...and no answers.

Where you guys able to resolve this? I am having the same issue. Backing up data is very important, I can't believe they aren't looking at this yet. 

Bump. Same issue

Me too. Was working AOK last week, come this week, doesn't recognise credentials.

I have the same issue today October 24th, 2016. Please resolve this issue Atlassian.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot