Unable to download Jira Cloud for Outlook (Official)

[Stanley Emiko]

Hi there, 

I am unable to download Jira Cloud for Outlook (Official) add-ins in my outlook mail, each time i try to download it i get this error message below:

Please what can i do to resolve this issue?

Thank you

[Nikola Perisic · Accepted solution]

Welcome to the community @Stanley Emiko !

I see that there is some text below that starts with "Unfortunately". What is the whole error message?

BR,

Nikola

[Stanley Emiko]

Thanks for your response @Nikola Perisic

I am unable to view the text below the pop up message, when i close it down it disappears

[Nikola Perisic]

I see, @Stanley Emiko I have tested it from my side and it was able to add it. Clear your cache and try from the incognito mode. 

If this issue still persists, raise a ticket for Atlassian since they are the authors of this app.

[Stanley Emiko]

@Nikola Perisic

Thank you very much! Will do now.

Regards

[Stanley Emiko]

@Nikola Perisic 

Just a feedback, i am still unable to download the add-in sadly :(

[Nikola Perisic]

I see, raise a support ticket for Atlassian, since they are the vendors.