Unable to delete screens in JIRA

I have a few screens that were created but never used now as I am trying to clean up JIRA I am unalbe to delete them I do not get delete all I get is Configure Edit Copy

I know that it says Note: it is only possible to delete a screen if it is not part of a Screen Scheme and is not used in any workflows.

None of the ones I want to delete are part of any workflow or screen scheme

5 answers

1 accepted

0 votes

In this case, I would recommend you to report a support ticket at https://support.atlassian.com/so we can investigate further what might be causing the 'Delete' link to be missing.

I had a similar problem and in the end JIRA cooperated and rendered the delete link.

The problem was that I had imported a JIRA workflow from another server which referenced a couple of invalid screen ids. Those erroneous references would appear as "Screen: null" on the edit transition  toolbox (the one that appears on the right when you select a transition).

As soon as I corrected those transitions, all unused screens could get deleted.

This should be marked as the answer. The Delete link rendered for me after cleaning up old workflows that some were likely corrupt.

0 votes

Hi Michelle,

From the symptoms you described, it might be the case that you are hitting the problem addressed by the KB below:


Could you please check if the KB works?



This is not the issue when I run the first query I get the name for the screen then when I run the second one with the name in it I get nothing returned so it is not part of a workflow.

I have the same issue with Michelle and I cannot delete the screens which is not used / referenced in the workflow. Is there any way to remove it?

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