It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to create an remote link using RemoteIssuelinkService API Edited

Tarun Sapra Community Leader Feb 13, 2018

Hello All,

I am trying to create an Remote Link for an issue in my current instance with an issue in the remote instance. The code part is clear to me. Here's the snippet. I am trying the script in the script console for the time being.

def remoteIssueLinkService = ComponentAccessor.getComponent(RemoteIssueLinkService);
def builder = new RemoteIssueLinkBuilder();

def appLinkId = finalLink.getId(); // application link id
def issueId = "51295"
builder.title("Issue in remote JIRA test")
builder.relationship("relates to")
builder.applicationName("Remote JIRA")

def remoteIssueLink =;

def validationResult = remoteIssueLinkService.validateCreate(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(),remoteIssueLink);

if(validationResult.isValid()) {
def result = remoteIssueLinkService.create(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), validationResult) "result is" + result;
} else {
log.error validationResult.errorCollection.errorMessages

 I see the error in the logs

Remote link aggregation cache clearing webhook failed - exception.

There is an open ticket as well -

When I visit the issue view screen of the current instance then I see the remote issue link being created but with a message "Failed to load" and a rotation icon Gif next to it. But the title and the URL which I set in the remoteIssueBuilder points to the correct remote issue in the  partially created failed link. 

Thus, I wanted to know is it not working because of the above open issue or am I missing some data in the remote issue link builder? or can it be something else. As I have done something similar before (JIRA 6.x) and it worked like a charm but not anymore. I am using JIRA Server 7.4.3




2 answers

@Tarun Sapra, Did you find a solution? I am runnning into the same error. I am with JIRA 7.9.

@Adolfo Casari  following globalId format fixed failed to load issue for me:

def globalId = 'appId=RemoteJirasAppLinkID&issueId=RemoteIssueId'    

@Kirils RuskulisHi, what are the value you used for:

RemoteJirasAppLinkID and RemoteIssueId


@Adolfo Casari Hi,

for RemoteJirasAppLinkID i used Application Link ID which you can find in Application Link configuration (like you can find customfield ID) RemoteIssueID was taken from

def quer='issuekey=someJQL'
def request = applicationLinkRequestFactory.createRequest(GET, "/rest/api/2/search?jql=${quer}")

def handler = new ApplicationLinkResponseHandler() {
def credentialsRequired(Response response) throws ResponseException {
return null

def handle(Response response) throws ResponseException {
assert response.statusCode == 200
new JsonSlurper().parseText(response.getResponseBodyAsString())

def sessionDetails = request.execute(handler)
0 votes
Andy Heinzer Atlassian Team Jan 23, 2019

Hi Tarun,

Could you clarify if the issue link is being created here or not?   From what I have read I believe that it is, however the Jira logs still record this exception.   The bug ticket you linked to appears to be related to this problem, however the original report of this problem in that bug ticket did indicate that the issue link does appear to work.  Just want to better understand the scope of this problem.

I can't say for sure if your specific code has any differentiating affect on this.  It does seem that other users have encountered this problem between Jira and other application linked programs, like Confluence, Bamboo, etc. When you create issue links like this to another Jira, or from another application to Jira, you're utilizing an existing application link with that Jira site.  

I would be interested to learn more about that specific application link to better understand the problem.  For example, the URL in use, the authentication method employed by that application link, and the versions of both applications in question.   Each application could be utilizing different versions of the applink libraries, which might also play a role in why this error might be getting generated.  

Andy Heinzer Atlassian Team Jan 23, 2019

Another thing to try: Without utilizing your code above, try to create an issue link in the Jira web UI between these two issues on different Jira sites.    I am curious to see if this process behaves any differently in regards to the actions/results/log exceptions that appear in your environment.

@Andy HeinzerIn my case this is the main part of the code. It´s between Jira Software 7.9 and Jira Service Desk 3.12.2

linkBuilder.url("http://<base url>/" + Issue_Remoto_Value)
linkBuilder.relationship("ticket asociado")
linkBuilder.applicationName("Jira Service Desk")
linkBuilder.statusIconUrl("http://<base url>/" + issue.getIssueType().iconUrl)


In the logs I see:

Remote link aggregation cache clearing webhook failed - exception.

 As for the link view in Jira, it´s OK, except that I can´t see the status of the remote issue. When I use Link from Jira, it does.

I am using Applications Link with OAuth (with impersonation) for both local and remote.


I would like to get the same performance that if I were using Jira´s Link for linking the issues.



Tarun Sapra Community Leader Jan 24, 2019

Hello @Andy Heinzer

Thanks for your response. Since I was trying this in last year feb thus I might not remember all details of the process but I clearly remember the following things

  • The remote link was not created, in the end I added the URL to the issue in the comments using commentManager.
  • The two Jira applications are connected via - OAuth (impersonation)
  • The host instance was at JIra 7.7 and the target (remote instance) was at 7.3
  • From the UI it's easy to link the issues of both instance with each other.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

260 views 1 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you