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Edit the Field Configuration and put as "Optional" the field "Root Cause"
After this, go to the Workflow and put a validator in the transition that opens the Resolution Screen in order to validate as mandatory the field "Root Cause"
Hope this helps! Regards!
SUP is support project.
I added a few mandatory fields in create SUP screen which were removed later and added to SUP resolution screen.
Now, I am unable to create a SUP ticket and the err says, "Root Cause is mandatory"
PS: This field is not a part of the create screen.
Hi @Himanshu Bansal ,