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Unable to convert an issue to a sub-task

I don't know if I'm asking in the right forum.  when posting a question I'm given the choice of:

* Jira Service Management (Cloud)

* Jira Software (Cloud)

I selected the second, not knowing what either of these are.  I use Jira to track issues

 

Now my question: I need to reorganise my issues.  I want to convert some of the issues into "sub-tasks" of other issues but I don't find a way to do it.  I've read here:

https://confluence.atlassian.com/adminjiraserver/configuring-sub-tasks-938847874.html

that sub-tasks have to be enabled and for my project they are.  I've also read here:

https://confluence.atlassian.com/jiracoreserver073/creating-issues-and-sub-tasks-861257329.html#CreatingaSub-Task-converting

that I can can convert an issue by: 

  1. Select More > Convert to Issue.

but when I open my issue there is no "More" link anywhere.  I do find an ellipsis at the top right of the window that shows a menu when I click it but the menu does not show a "Convert to issue" item

my issue does not have any sub-tasks of its own (I've read elsewhere that issues with sub-tasks cannot be converted to a sub-task) so I don't know why I cannot do this

I don't know why things have to be so difficult.  please help.

3 answers

1 accepted

0 votes
Answer accepted

for any poor sod out there struggling with this, on "Team Managed" Jira you have  to do some monkey business as outlined by Andrew Kendris here: https://community.atlassian.com/t5/Jira-questions/Cannot-convert-issue-to-sub-type/qaq-p/1716133?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_answer&utm_content=topic#U1723263

0 votes

Hi @Erick Calder ,

Convert an issue to a subtask

  • Open the issue and click on the issue type icon at the top-left of the issue
  • Select Subtask from the list of available issue types
  • Select the parent issue for the new subtask

https://support.atlassian.com/jira-core-cloud/docs/create-an-issue-and-a-sub-task/

ok.  that's one step forward.  I hadn't realised that the icon and the text are separate links.  however, when I click on the icon a menu shows Task/Story/Bug.  no sub-task

as you can see, I have (I believe) sub-tasks enabled.  so what else do I need to do to have subtasks show up on the little menu?

Hi @Erick Calder,

The documentation you shared is related to Jira Server/Data Center and not Jira Cloud.

Make sure to select Cloud on the top-right corner of the page when looking for documentation, as Jira Server has some differences. 

Check this documentation instead that explains how to convert issues to sub-tasks: https://support.atlassian.com/jira-core-cloud/docs/create-an-issue-and-a-sub-task/

Also, I think you are working in a Jira Software project, based on what you described. Jira Service Management has some additional functionality specific for service desk projects. In Service Management you can define certain request types that other users "customers" can use to create requests. The team can organize the incoming requests in queues, define SLAs, etc. 

You can check this page for more information about the differences: http://www.akeles.com/what-are-the-differences-between-jira-software-jira-service-desk-and-jira-core/

Regards,

Ioana

the web page indicates "Jira Core Support".  it's so confusing, all these terms

this is the url for the system I'm working with: https://cryptospc.atlassian.net/browse/CSE-164

 

can you tell me if that is Jira "Cloud"? or is it Server/Data Center or is it Service Management? because nothing on the page gives me any clue as to which system I'm working with

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