Unable to close the sprint because of pending sub tasks on stories not in sprint

[Shahbaz Khan]

I have moved 2 stories out of the sprint to the backlog and the sprint status on those stories as well as the tasks shows as Hold Backlog (as it should). But still when I try to close the sprint it shows pending subtasks on the same 2 stories which are not even in the sprint, so cannot close the sprint. 

Not sure what the issue here is - please advise.

Thanks

[Jack Brickey]

@Shahbaz Khan , if you inspect the subtest that are seemingly holding the sprint closure up what status are they in? I might suggest clearing the sprint from the Sprint field on all issues if in fact the stories and subtasks are clearly no longer in the sprint.

[Shahbaz Khan]

@Jack Brickey tried that too.. but didn't work out

[Airbus Driver]

Sounds like you're running into https://jira.atlassian.com/browse/JSWCLOUD-9512 .

The workarounds mentioned in that bug tickets are;

• Manually remove the subtasks from the sprint - which you have already done but are still unable to close the sprint
• Close the sub-tasks, close the sprint and then re-open the sub-task - you might have to give this one a go.

[Jack Brickey]

That is a very old issue that was fixed in 2013. If that is the cause of the issue here that it needs to be reported to Atlassian. However I wouldn’t suspect that just yet.

[Shahbaz Khan]

@Jack Brickey @Airbus Driver Thank you for the suggestions. It worked but I dont know why I did though - this is what I did..

I moved those 2 stories to the current sprint and closed the sprint by moving those open issues to next sprint, and then manually moved those 2 stories to On Hold backlog.

I understand it is a nasty workaround but somehow I got what i needed for now