Unable to bulk resolve closed issues

[abhishek.deshrajsharma]

Went through the steps provided in here

Still unable to mark resolved on my tickets/issues in bulk.

Need help.

[abhishek.deshrajsharma · Accepted solution]

I resolved my own issue.

Actually I had only created a draft of the workflow changes as described in the link and hadn't really published it.

After publishing it worked.

[Krister Broman _Advania_]

Where does the process fail?

As the process states you mark them resolved by transitioning them to a status, it is that transition that resolve the issue. 

Have you tried following the process with just one ticket, does that give the same issue? 

[abhishek.deshrajsharma]

I tried for single issues as well but it didn't work.

Later realized I had only created a draft of the workflow changes as describe in the link and not published it.

Thanks for the help anyways!