JIRA Newbie: Be gentle.
I am the JIRA administrator and I have 9 users all assigned to a new project and they have various roles. However, 1 user is unable to perform any tasks in JIRA and although under 'User Management' he has a 'Developer' and a 'User' role when I go to 'View Project Roles for User' it has a message stating 'There are currently no project role associations for this user'. I then select the 'Edit Project Roles' and the page displays the message,
This screen allows you to add/remove a user from a project role by ticking/unticking the checkboxes.
Note: A group name (shown in parentheses) indicates that the group is a member of the project role, and the user is a member of the group; so the user is an indirect member of the project role.
There are currently no project role associations for this user.
However, this page does not display any tick boxes which it does for all the other users.
Project role from the project administration page did let me add the relevant project roles to the user. However, when the user logs in he only has 'Dashboards' along the top tool bar. It also states there are no issues assigned to him even though two have been assigned to him and display that they are assigned to him.
Can you check the exact login details for the user? I've run into similar problems where we've got two similar accounts - nothing looks wrong with account 1, but it turns out the user is logging into account 2, which is subtly different and in the wrong roles.
I have granted the project roles to the user and each area I can see he has those roles. I updated them as advised by rambanam and this did not make any difference when the user logged in. Nic, I have deleted the user and set him up twice, I have checked his login details and he is logging into the correct account. I do not see a Permissions Helper tool in the More Actions dropdown, I will have another look and update you.
Ok, it was worth ruling out.
Next thing to do - find another user who can log in and see stuff ok, then compare their groups and roles. Are there ANY differences in either groups or roles?
(Also, long shot - can they try logging in from your machine where you know it works for you?)
Thanks Nic, I have checked the other users and there are no differences apart from there is no option to select Project Roles through User Management for this user and he has no drop downs when you log into his account. So frustrating and I bet is is something really simple!
Sorry, I was asking specifically about groups and roles, not what the admins can do with the user.
"Field X does not exist or you do not have permission to view it" usually means the user has no rights to see the issue! What happens when you log in as them and visit a specific issue (that you can see with your account)?
I have just logged on as the user I am having issues with. There are 2 issues assigned to him and I have selected 'My Open Issues' and I have two new messages:
Apologies, I have been on leave. I have now sorted the issue: User Management>select the username you are after>select view project roles>select 'roles' from the left hand nav>select 'view usage'>select 'view'>select edit and then add your user.
However, I have done this on several occasions, but it has now worked!
Thankyou for all your suggestions and help.
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