Unable to access User Management despite admin privileges

[Clam]

Hi all,

I am running into an issue where despite having administrative privileges I am not able to access the User Management section of the settings.

When trying to access the User Management screen to add members, I see a lock graphic that states 'You Need Permission'. Is there a corresponding admin privilege to access the User Management screen so I am able to add more members?

Thank you!

[Jack Brickey · Accepted solution]

Hi Clam,

There are different levels of administration privileges. You do not have the necessary privileges to manage users. You will need to contact your site administrator. 

[Clam]

I see, can you tell me what is the corresponding menu that would enable me to access the User Management screen?  I appreciate your help

[Jack Brickey]

You will not be able to manage users unless your current site/org admin allows you to do so by making you a site admin. With that said you need to ask why you need to manage users. This is not always a good responsibility to have. 

[Clam]

Thank you for the help Jack - so basically I would need site admin status prior to being able to access the User Management screen. 

[Alan Stephenson]

To prevent from users touching the user management screen you would need to have site admin access. Usually that isn't set by default, but, the site admin can probably setup a global permission to a group you are a member of (if you are not jira-administrators group). I am not sure, I suspect that may be possible but usually you shouldn't need to access user management unless you are a site admin.

[Viorel Dehelean]

I am having the same issue, even though i just created the site, myself, i should have been a site administrator, however it seems, for some reason, i am not.

What's the fix ?