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Unable to access Jira Instance

Hello, 

We were looking to use the Jira Software, but I was trying to link it to another organisational account so deleted it.

We would now like to reactivate it, but it is grayed out and says it is unavailable. I cannot seem to find a way to reactivate it...

Could someone from support do it?

Many Thanks

Geoff

1 answer

1 vote
Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2023

Hi @Geoff Owen ,

Welcome to the community. Unfortunately the community can't help with this one.

You might have more luck by contacting Atlassian support: https://support.atlassian.com/contact/

Hi @Rudy Holtkamp 

So the link gives me two options, community or view documentation...

Sadly neither seem to help in this circumstance.

Is there anything I can do?

Many Thanks

Geoff

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2023

I assumed you were the admin. You need to be a site admin to raise a support ticket. So contact the admin to raise the support ticket.

Sorry I am the admin, but it looks like unless I am on the paid tier (we only have a small amount of jira users) it will not let me raise one...

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2023

I'm afraid so. Maybe someone of Atlassian support is watching this and can dive in. 🤞

fingers crossed :-) 

Thanks for the help!!

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