Unable to access Jira Instance

[Geoff Owen]

Hello, 

We were looking to use the Jira Software, but I was trying to link it to another organisational account so deleted it.

We would now like to reactivate it, but it is grayed out and says it is unavailable. I cannot seem to find a way to reactivate it...

Could someone from support do it?

Many Thanks

Geoff

[Rudy Holtkamp]

Hi @Geoff Owen ,

Welcome to the community. Unfortunately the community can't help with this one.

You might have more luck by contacting Atlassian support: https://support.atlassian.com/contact/

[Geoff Owen]

Hi @Rudy Holtkamp 

So the link gives me two options, community or view documentation...

Sadly neither seem to help in this circumstance.

Is there anything I can do?

Many Thanks

Geoff

[Rudy Holtkamp]

I assumed you were the admin. You need to be a site admin to raise a support ticket. So contact the admin to raise the support ticket.

[Geoff Owen]

Sorry I am the admin, but it looks like unless I am on the paid tier (we only have a small amount of jira users) it will not let me raise one...

[Rudy Holtkamp]

I'm afraid so. Maybe someone of Atlassian support is watching this and can dive in. 🤞

[Geoff Owen]

fingers crossed :-) 

Thanks for the help!!