We are currently unable to create issues in JIRA or by using the JIRA plug-in in our ticketing system (Zendesk).
We are unable to create issues in any of our main workspaces (SIU, PARTS, WAF). When attempting to create an issue, the user is prompted to fill out fields that don't actually apply and don't even appear in the list of fields.
Is there a workaround for this issue?
Things to be tried:
Thanks in advance.
This is not a commonly occurring problem and from the information given it's not enough to know what is going wrong. You may want to look in the atlassian-jira.log for errors and use the safe mode to run without add-ons:
You can enable JIRA safe mode through the UI as an administrator. You will navigate to Manage Add-ons when logged in as an administrator. Click Enable safe mode at the bottom of the page.
This is described in: https://confluence.atlassian.com/jirakb/add-on-tips-and-tricks-779168621.html
If that helps it's likely that an add-on is preventing the correct functionality.
We actually found that the Capture for JIRA field was set to required but was not visible in the screen when making the JIRA. Somehow it switched because we did not manually change it. So we switched it back to optional and it worked.
Turns out it was not the plug in causing the issue; it was an issue in JIRA.
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