URGENT!! Jira Service Desk not creating issues from incoming emails

We have been working with the service desk (On Demand ) for a while now, and it's been working fine up until yesterday we have some problems.
For the past two days there have been no new issues created by incoming emails from costumer with domain printecgroup.com.
I've been searching for a solution for several hours and I'm no closer to figuring this out.

2 answers

Today there have been no new issues created by incoming emails from a lot of email. Not only from one domain.

Hi Lyudmil,

Are you using JIRA mail handlers or Service Desk mail?
If you are using Service Desk email, you can just turn it off and re-enable. If you are using JIRA mail handlers, I recommend you to create an issue on support.atlassian.com so we can verify the logs.

Thanks and regards,
Paula Silveira 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot