URGENT!! Jira Service Desk not creating issues from incoming emails

We have been working with the service desk (On Demand ) for a while now, and it's been working fine up until yesterday we have some problems.
For the past two days there have been no new issues created by incoming emails from costumer with domain printecgroup.com.
I've been searching for a solution for several hours and I'm no closer to figuring this out.

2 answers

This widget could not be displayed.

Today there have been no new issues created by incoming emails from a lot of email. Not only from one domain.

This widget could not be displayed.

Hi Lyudmil,

Are you using JIRA mail handlers or Service Desk mail?
If you are using Service Desk email, you can just turn it off and re-enable. If you are using JIRA mail handlers, I recommend you to create an issue on support.atlassian.com so we can verify the logs.

Thanks and regards,
Paula Silveira 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

109 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you