Two issues with same key

We had two issues on our JIRA board that had the same key (MKT-2436). When selecting one, it would display the other (the "original" worked without issue). I deleted the "original" and now the duplicate issue is sitting in the backlog and can't be moved, deleted, edited, etc.

When selecting it, a red error dialog appears "Error Issue does not exist" and the URL http://jira..../MKT-2436 says the issue does not exist.

3 answers

2 votes
Ohh, now that's an interesting break... First thing to try is a reindex. Force the issue first, in plain Jira, just edit something on the isuue. Second, try a background reindex, and if that does not help, a full reindex. If that all fails, we need to start looking at logs and even database hacking!

Hi Brian,

Usually, JIRA doesn't permit the usage of duplicate issue keys. Please raise a support ticket at https://support.atlassian.com.

Lucas Lima

Yup, that's why I suggested re-indexing - the data is definitely broken, but he's getting symptoms that could be just a broken index. I'm pretty sure the first response from a support call will be "have you re-indexed".

Much appreciated - will follow up after re-indexing and reaching out to Atlassian Support.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 3 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

15 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you