Two issues with same key

We had two issues on our JIRA board that had the same key (MKT-2436). When selecting one, it would display the other (the "original" worked without issue). I deleted the "original" and now the duplicate issue is sitting in the backlog and can't be moved, deleted, edited, etc.

When selecting it, a red error dialog appears "Error Issue does not exist" and the URL http://jira..../MKT-2436 says the issue does not exist.

3 answers

2 votes
Ohh, now that's an interesting break... First thing to try is a reindex. Force the issue first, in plain Jira, just edit something on the isuue. Second, try a background reindex, and if that does not help, a full reindex. If that all fails, we need to start looking at logs and even database hacking!

Hi Brian,

Usually, JIRA doesn't permit the usage of duplicate issue keys. Please raise a support ticket at https://support.atlassian.com.

Lucas Lima

Yup, that's why I suggested re-indexing - the data is definitely broken, but he's getting symptoms that could be just a broken index. I'm pretty sure the first response from a support call will be "have you re-indexed".

Much appreciated - will follow up after re-indexing and reaching out to Atlassian Support.

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