Turn off automatic emails when issue is resolved?

Is there any way to shut off automated emails when I resolve an issue?  I changed the notification scheme to not send an email to the Reporter when the issue is resolved, but the emails still keep being generated.  I think it's because the system automatically inserts a comment to the Reporter and I have not (understandably) disabled emails to the Reporter when comments are added.  Is there some way to either turn off emails under these circumstances or override the default behavior that inserts a comment automatically when an issue is closed?

I don't mind having our users get an email when we specifically type something into the comment block, but this practice of bombarding them with emails every time something changes.

2 answers

This widget could not be displayed.

The "Resolving Issue" event is triggered whenever a value was set to the Resolution field, more over Issue Issue Updated maybe triggered when there are additional changes made to the issue. First, I think you need to make sure on what JIRA event is the email coming from.

This widget could not be displayed.

I have this same problem. When I set issue to resolved it sends empty Comment -notification. In Resolution screen I have set Log work as mandatory, is that the cause? JSD notifications are disabled and in JIRA notification schema only Comment notification is enabled. JIRA v7.1.9.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

587 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you