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Trigger transition screen via automation

Jira Cloud - I have a simple bit of automation that checks if a newly created issue is a particular subtask type, if yes transitions it. This is done under the assumption that the transition would trigger the transition screen associated with that transition.

Seems simple enough, but it doesn't work. Manually transitioning the issue triggers the screen but no amount of automation seems to pop the screen up, is this simply not available in the classic project tool kit? Could it be that the automation doesn't have permissions to trigger a transition screen?

A pile of searching on the issue reveals that at least one user could not get this to work in Next-Gen which implies I should be able to do this in classic. 

Thanks - Eric

1 answer

1 accepted

3 votes
Answer accepted

Hi @Eric Buckner

Unfortunately, no automation will trigger screens in jira.

The other option is to customize your issue type subtask screen with the fields you would be using in the transition screen.

Regards

Aha, that explains a few things. The screens are OK, just trying to cut down on the clicks to get there. Thanks.

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