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Trigger transition screen via automation

Jira Cloud - I have a simple bit of automation that checks if a newly created issue is a particular subtask type, if yes transitions it. This is done under the assumption that the transition would trigger the transition screen associated with that transition.

Seems simple enough, but it doesn't work. Manually transitioning the issue triggers the screen but no amount of automation seems to pop the screen up, is this simply not available in the classic project tool kit? Could it be that the automation doesn't have permissions to trigger a transition screen?

A pile of searching on the issue reveals that at least one user could not get this to work in Next-Gen which implies I should be able to do this in classic. 

Thanks - Eric

1 answer

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Fabian Lim Community Leader Sep 14, 2021

Hi @Eric Buckner

Unfortunately, no automation will trigger screens in jira.

The other option is to customize your issue type subtask screen with the fields you would be using in the transition screen.


Aha, that explains a few things. The screens are OK, just trying to cut down on the clicks to get there. Thanks.

Hey @Eric Buckner hope you're well.  

I'm trying to do something similar, but came to the same dead-end as you. Did you manage to solve this? If so, would you share your solution? I've ran out of ideas!


Not in the classic sense. What we did was add fields to the parent and use a throw away status to provide the trigger. For example, we move the parent to a temporary state that asks for new information, automation creates the subtask and applies the new info to the subtask, kick the parent back to a usable status via automation.  

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