I have a requirement to Trigger Custom Email when issue is not moved from "Open" status to next status once the issue created time is greater than 2 hours.
Once the issue is moved to next status within 2 hours then no need for the reminder.
I have scriptrunner plugin but unable to find such condition.
I'm having Jira server 7.4
Hello @Mohan Sundar J ,
I can think of 2 ways to trigger your automation rule :
If you are in a Jira Service Desk/Management project, I would :
If you are using a Jira Software of Jira Core project, it will be more complicated as you can't use SLAs, but a workaround would be the following :
Let me know if it helps,
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