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Hi everybody!
Normally all transition buttons are visible when issue is created.
But sometimes transition buttons don't appear on the issue.
Please help me fix this problem.
This could be a few things; here's some simple options to check first:
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Project Permissions:
To check this, you'll need to be a Project Admin. To modify it though, you'll need to be a Jira Admin:
You might find that it's limited to:
If the permission needs to be modified to provide access to a broader spectrum of users, a Jira Admin can:
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Workflow Condition:
If you can make some transitions but not all - it's possible it's a workflow condition which can be applied to specific transitions.
You'll need to be a Jira Admin to view these - and then:
Common conditions include:
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^ It's likely one of these options will locate the reason - and then you can either look to modify the workflow or permissions, or know what parameters you must meet to make a transition.
If neither of these work, let us know so we can advise further :)
Ste
This is a great answer, but I think there is one piece missing on Jira side in terms of functionality.
It is often the case that the workflow enforces some rules like above, e.g. via Workflow Conditions - that is great, but the problem is the disappearing button, because the development team then is lost with no workflow action visible.
What I think would be better (or at least customisable) is to have the workflow button being visible but blocked with an explanation tooltip message "transition blocked by condition X".
Example scenario:
Obviously, the flow could be documented in Confluence but ... Jira should be transparent enough to show all blockers in one view.
@Stephen Wright _Elabor8_ do you recall any feature request like this? I'm going to search for one and open if I don't find anything.
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Hi Radek,
Not seen this as a feature request - but you could raise it via: https://jira.atlassian.com/secure/Dashboard.jspa
Ste
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