Transition: Require a comment

[Michael Arndt]

Is there a way to require a NEW comment when transitioning from one status to another?

[Sebastian Krzewiński]

Hi @Michael Arndt 

You can set comment required validator on transition (link).

You must remember to add on transition screen with comment field.

Regards,

Sebastian

[Michael Arndt]

Will this require the user to add a comment or does it merely check to see if a comment exists.

So if a user had added a comment two weeks ago would it pass this validation?

[Sebastian Krzewiński]

Hi Michael

It require add comment during transition.

[Yong Wei Kee]

Hi, the link no longer work. Is there an updated link?

[Sebastian Krzewiński]

@Yong Wei Kee Please see this - https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html

[Brock Jolet]

I followed the steps in the link from Sabastian through Step 7 and was able to then add a "Field has been modified Validator" to achieve a mandatory comment without a 3rd party app.

[Matthew Gaffney]

The article linked seems out dated. There is now a step between steps 8.b. and 9. On that screen you are required to select at least one field. Comment is not a field you can select, and with no other fields on that screen, this is where the article seems to no longer work as you cannot enter data into a field you cannot see. 

[Brock Jolet]

@Matthew Gaffney 

[Matthew Gaffney]

I'm using scriptrunner for jira. 

The options there seem to be

Field(s) changed validator

and 

Field(s) required validator

When picking either of these options you see there is no option to select the comment box on the next screen after clicking the Add button on the previous screenshot. 

At least one field is required:

[Brock Jolet]

@Matthew Gaffney In your screenshot, there is an option called "Require a comment on transition [ScriptRunner]".

[Matthew Gaffney]

Thank you! I thought I had seen that a few months ago. I thought it was odd that the article didn't mention that option and every post or article I've found suggested one of the highlighted. 

[Maciej Dudziak _Forgappify_]

Hi @Matthew Gaffney 

In case you need to also enforce comment quality, I answered a very similar question a few days ago: https://community.atlassian.com/t5/Jira-Service-Management/Re-Check-comment-with-regex-during-transition/qaq-p/2717956/comment-id/171716#M171716 

Cheers