It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Transition Button not updated anymore after assignee has been changed

In our workflow, most of transitions are restricted to the assignee (only the guy assigned to the issue may request transiting to next step in the workflow). This means that the transition button does not offer the same list of transition depending on the assignee.  

Until a few fays, assigning an issue to yourself was updating the transition button in real time, and you could apply a transition that is normally restricted to the assignee.

But for the last few days, you have to refresh the page for the button to take into account the new assignee.


1- create a new issue
= the new issue is not assigned by default in our workflow
= the transition button offers only one possible transition
2- assign the issue to yourself
= you should now be allowed to transit to step A, but the transition button still prevent it
3- refresh the page
= now the transition button offer the transition to step A according to the fact that you are assigned to the issue
A few days ago, step #3 was not necessary.

I am using Chrome 85.0.4183.102, with Jira (on cloud).  

1 answer

0 votes

Hello @Stephane Ronse

Thank you for reaching out.

The behavior you are facing where an issue refresh is needed when meeting the condition requirements of the workflow transition is a known bug in the new issue view of Jira Cloud:

Unable to transition issue in the new view if there the condition only the assignee of the issue can execute this transition 

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

That being said, the only explanation to the fact that this behavior was not reproducible before in your site is that you were not using the new issue view. If you want to switch back to the old issue view where this problem is not reproducible, follow the steps below:

  1. Logged on Jira, click in your profile picture/avatar at the top-right corner > Personal Settings
  2. Scroll down to the Jira Labs section and click to turn-off the New issue view. P.S: You can turn it back on at any moment.

Let us know if you have any questions.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you