Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,007
Community Members
 
Community Events
165
Community Groups

Transferring custom field "priority" in Jira service form to context fields / details section

Within Jira service management forms, you can create custom fields. One of which we created was "priority" or "severity level" for customers to show urgency of submission.  

Within the "context fields" section for each form request type, there is also a "priority" option that automatically assigns a "medium priority level" for customer-submitted requests. 

Is there a way to transfer info collected from a custom field in a form within Jira service management to the details or context fields panel to have it align?

(i.e. instances where customer selects highest priority level in form, but Jira automatically defaults to medium so admin can't prioritize form submissions appropriately within queue, without going into the form and seeing what priority level was actually selected by the customer.) 

Priority Image.pngSeverity Level Jira.png

1 answer

0 votes
Fabian Lim Community Leader Apr 26, 2022

Hi @Ashley Leger

You can use jira automation which is free in your plan. 

Trigger: issue created

Condition: if else conditions for the severity values

Action: edit issue to set the corresponding priority 

Regards

Thank you @Fabian Lim . 

I tried it but it's not working for some reason. Are you able to help troubleshoot by chance? 

I first did "issue created" but then changed to "forms submitted" since this occurs when customers are filling out and submitting one of the forms within the service management portal. 

automation example.png

Fabian Lim Community Leader May 11, 2022

After submission is the severity custom field populated?

You have to ensure that you link your form field to the custom field severity level.

Also check the automation audit log for more details on what happened.

Regards

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you