Transfer Project

[Marc Horwitz]

Anyone know how to transfer an entire Project from one OnDemand account to another OnDemand account?

[Justin Alex Paramanandan · Accepted solution]

Indeed, you can migrate issues to a new project using the CSV Import mechanism available in JIRA. See here for more information on this process: Importing Data from CSV

There are a couple of things to consider for the import to work flawlessly:

• only users with the JIRA Administrators global permission is able to execute this.
• only issues can be imported; comments are not imported when performing this.

If you would like to retain comments, you're better off to perform the following:

1. Export the JIRA OnDemand's data.
2. Import this data to a local JIRA server.
3. Import the project that you would want to have in this server.
4. Create another export of the local JIRA's data.
5. Import this back to the OnDemand instance.

It's a bit of a long and tedious process, but this is the best that Atlassian has to offer in order to retain a full project's perspective in your OnDemand instance.

[Sultan Maiyaki]

Hehe you are right @Justin: This new feature has not yet sink in to me yet :)

[Sultan Maiyaki]

Hi Marc,

This has been explained in details in a similar answers post at https://answers.atlassian.com/questions/128125/import-export-of-projects-from-other-ondemand-instances?page=1#128212 Please see the comment an follow the steps there.

Regards,

Sultan

[Marc Horwitz]

Thanks folks. Alas, not having comments is a deal-breaker so it looks like I'm in for the long-haul process. Will report back on how it went.

[Justin Alex Paramanandan]

Awww, okay. Good luck in your process, and just one last piece of advice. It is best to tell your users that you are going to perform a merge/transfer of data between instances, so it's best not to create/update/delete any data from both instances to avoid inconsistencies. :)

[Marc Horwitz]

Thanks Sultan. Sounds like a serious operation.

Question: Instead of migrating, would it be easier to create a new project and import the issues? I see folks referencing CSV export/import -- is that available for OnDemand? Note, I see where to export issues, but can't find a way to import.

[Sultan Maiyaki]

Hi Marc,

Yes as Justin elaborated and the comment earlier on, the project import is a little bit more involved as it involves taking a whole backup of the instance and doing the project import feature but it pays in the sense that you will not loose comments or attachments..

[Justin Alex Paramanandan]

Ah, but @Sultan: you can import attachments too! It's a new JIM feature: How to import attachments using CSV.

Nevertheless, I would still go through the hassle to perform the project import as that would be the best way to retain data. :D