Tracking which closed tickets are in production

One issue that our engineering team is tackling with respect to JIRA right now is how to differentiate between tickets that are closed with that verification taking place in a pre-prod environment and which are available in production.  With our (relatively) continuous deployment and integration process, we are not using the Version fields in JIRA as much and we can't lookup the generally availability of a ticket based on whether that Version has been released.  Any suggestions for shoehorning a (1) closed vs. (2) closed and released to production state differentiation into the default JIRA workflow?




1 answer

You won't be able to edit the default workflow. You'll need to create a new one. From there you can create new states and add them to your workflow. From there, you will probably want to have "PreProduction", "Ready for Prod" and "Deployed" with the latter being the closing state. 

Versions would give you more fine grained detail within those states. Additionally you may want to have your process do an update to the JIRA ticket saying which version was deployed or something of that nature. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

533 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you