One issue that our engineering team is tackling with respect to JIRA right now is how to differentiate between tickets that are closed with that verification taking place in a pre-prod environment and which are available in production. With our (relatively) continuous deployment and integration process, we are not using the Version fields in JIRA as much and we can't lookup the generally availability of a ticket based on whether that Version has been released. Any suggestions for shoehorning a (1) closed vs. (2) closed and released to production state differentiation into the default JIRA workflow?
You won't be able to edit the default workflow. You'll need to create a new one. From there you can create new states and add them to your workflow. From there, you will probably want to have "PreProduction", "Ready for Prod" and "Deployed" with the latter being the closing state.
Versions would give you more fine grained detail within those states. Additionally you may want to have your process do an update to the JIRA ticket saying which version was deployed or something of that nature.
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