Tracking which closed tickets are in production

One issue that our engineering team is tackling with respect to JIRA right now is how to differentiate between tickets that are closed with that verification taking place in a pre-prod environment and which are available in production.  With our (relatively) continuous deployment and integration process, we are not using the Version fields in JIRA as much and we can't lookup the generally availability of a ticket based on whether that Version has been released.  Any suggestions for shoehorning a (1) closed vs. (2) closed and released to production state differentiation into the default JIRA workflow?




1 answer

You won't be able to edit the default workflow. You'll need to create a new one. From there you can create new states and add them to your workflow. From there, you will probably want to have "PreProduction", "Ready for Prod" and "Deployed" with the latter being the closing state. 

Versions would give you more fine grained detail within those states. Additionally you may want to have your process do an update to the JIRA ticket saying which version was deployed or something of that nature. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,877 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot