We have dozens of projects - our products have many pieces. Each project will have at least a dozen components, so we can't push the multiplicity down to that level.
Our support staff will be filing bugs, so they will need to have access to all projects. Is there a way on the Create Issue screen to filter projects so the initial list is not so large? We thought categories would help with this, but categories are not part of the Create Issue screen.
The support staff needs to access all projects to create issue in. How would the initial project list would work? What if a project not in the initial list is needed?
If the case is that despite the dozens of project, they will create the majority of issue in a few, you may be able to set up shortcut links.
- either read this to fully create issues: https://confluence.atlassian.com/display/JIRA/Creating+Issues+via+direct+HTML+links
- or save links like JIRA_BASE_URL/secure/CreateIssue.jspa?pid=<id not the key of the project>&issuetype=<id of the issue type>. These links will open the create issue screen with project and type preset.
You can save these links in your browser shortcut bar.
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