Too Many Messages from Automation for Jira

[John Borth]

Automation for Jira is sending duplicated messages I am already receiving. How can Automation for Jira be turned off?

[Jack Brickey]

Hi @John Borth , you can disable individual rules under project settings > automation. It might help to understand the cause more fully before disabling however to avoid potentially impacting others. Without more info I cannot guide you further here as there are so many possible reasons for the duplicate messages. Feel free to share more info if desired.

[Tomislav Tobijas _Koios_]

Hi @John Borth ,

For some actions (e.g. Edit issue), you can turn off notifications that are sent to users by expanding 'More options' and then by unchecking 'Send email when the issue is updated.'

Although, there are some open suggestions on the topic such as: AUTO-602: Option to suppress in-product / in-app notifications caused by Automation for Jira actions 

Some parts/notifications may also depend on the project notification scheme and/or personal settings so you might want to check that out.

Cheers,
Tobi

[John Borth]

I do not believe I have access to Edit Issue as I cannot find it.

[Tomislav Tobijas _Koios_]

@John Borth 'Edit issue' is a particular action within a particular rule. I've referenced it as it's a frequently used action but to 'debug' this, you would need to check which notifications you're in fact getting and then try to find the automation rule that is performing these actions. Only then you could check if there's a way to suppress notifications sent by this (and other) automation.

As Jack also said, some additional info (such as screenshots of notifications, screenshots of automation rules...) is needed here to provide additional insights from our side.

[John Borth]

I understand what you saying. I am sure my local support team has really limited access to what I can do especially to stuff like automation rules. I left a message with local support to see what they say.

[Pasam Venkateshwarrao]

Hi @John Borth 

First if  you are part of that project if anyone added you as a reporter or Assignee or watcher in the issue you will get the notifications if any changes are doing by someone.

there is no way to stop unless if they removed as a assignee/reporter/watcher from the issues because Automation for Jira is a system app there is no way to uninstall the app.

But we can restrict by JIRA Admin to do this activity in global configuration.

Hope this helps