Time tracking widget shows wrong user hours as it duplicates them with one user that left

[janez_m]

We use LDAP for users and when the leave we remove their groups and deactivate them. This is the first time we had an issue with a user that left.

In Worklog tab I can see that he logged hours, but the username is just JIRAUSERxxxxx which is ok. The issue arises in the right column called Time Tracking, where one users has his hours displayed and then once again under his name the hours from the user that left. So his username is displayed twice - once for correct hours and then the second time for the hours from the user that left. His JIRAUSER id is different than the one that left.

I did not see issues anywhere else but in this widget that displays the cumulative hours for a task.

I have searched for a solution but also couldn't find anybody with a similar issue.

[Gökçe Karaduman]

Hello,

I'm with the WorklogPRO team. There are two time tracking modules available: Jira's built-in time tracking and WorklogPRO. The active module can be selected in the "Manage Plugin Modules" section, which is located under Jira Administration > Manage Apps > WorklogPRO > General.

Could you please activate time tracking for both Jira and WorklogPRO? After doing so, can you please provide a screenshot of the issue you're facing and specify the versions of Jira and WorklogPRO where the problem occurs.

Thank you!
Best Regards

[Janez Moličnik]

Hey, thank you @Gökçe Karaduman. Since we had this issue on only one task and we are preparing to migrate from server to cloud edition I think we can consider this issue as obsolete. Thank you for your input and have a great day!

[Brant Schroeder]

@janez_m are you using a time tracking app?

[Janez Moličnik]

Yes, WorklogPRO. Since May we did not notice any similar issues. I don't know why this appeared then. Have a nice day!