Time to First Response

Hi, 

I added Time to First Response gadget and run the filter but it is not working. What is the sample query i need to start with ? Im getting there is no match is found when im running my own filter.

Please help me with providing me the sample filter i can start with.

1 answer

0 vote

The report simply needs a list of issues, so your filter can be for any issues you are interested in reporting on. 

But, there are a couple of things that you need to check if you are missing reports.

First, check the data.  The gadget only looks for the first comment added by someone other than the reporter.

Second, check that the field "Time to first response" exists for your issues.  Check the Admin -> Custom fields -> "time to first response" says it is a "global" field.

Third, check then that your project's "field configuration" does not hide the field.  (You do not want it on any screens, it looks like rubbish, but you must not hide it)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

616 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you