Time to First Response

Hi, 

I added Time to First Response gadget and run the filter but it is not working. What is the sample query i need to start with ? Im getting there is no match is found when im running my own filter.

Please help me with providing me the sample filter i can start with.

1 answer

0 vote

The report simply needs a list of issues, so your filter can be for any issues you are interested in reporting on. 

But, there are a couple of things that you need to check if you are missing reports.

First, check the data.  The gadget only looks for the first comment added by someone other than the reporter.

Second, check that the field "Time to first response" exists for your issues.  Check the Admin -> Custom fields -> "time to first response" says it is a "global" field.

Third, check then that your project's "field configuration" does not hide the field.  (You do not want it on any screens, it looks like rubbish, but you must not hide it)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot