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Time to First Response

Hi, 

I added Time to First Response gadget and run the filter but it is not working. What is the sample query i need to start with ? Im getting there is no match is found when im running my own filter.

Please help me with providing me the sample filter i can start with.

1 answer

0 votes

The report simply needs a list of issues, so your filter can be for any issues you are interested in reporting on. 

But, there are a couple of things that you need to check if you are missing reports.

First, check the data.  The gadget only looks for the first comment added by someone other than the reporter.

Second, check that the field "Time to first response" exists for your issues.  Check the Admin -> Custom fields -> "time to first response" says it is a "global" field.

Third, check then that your project's "field configuration" does not hide the field.  (You do not want it on any screens, it looks like rubbish, but you must not hide it)

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