Ticking a check box in a child issue's description causes it to take on parent description

[Sam]

Since I'm unable to actually submit a bug report because I'm on a free cloud plan, I'm posting here in hopes that someone will see it.

Today I ticked a checkbox on a to-do item in an issue on Jira. The issue is a child issue. When I ticked the box, the issue refreshed its description which removed all of the information that had been there, and was replaced with the exact same text as the parent issue.

I was able to restore the description by viewing the ticket's history and copy-pasting the description from the last edit. I attempted to recreate the bug but on the second time, when I ticked the box, the description stuck.

[Andy Heinzer]

Hi @Sam 

Thanks for posting the video of this behavior.  It looks like there is a bug in regards to the way Jira is trying to update that subtask.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1105080

I was not yet able to find any existing bug reports that matched the behavior in your video, but I expect that our support team can investigate this further.

Andy

[Sam]

Sounds good! It's not a huge deal in that it's not impeding my work or anything. Just irritating. I figured you'd want to know about it. Thanks for filing a ticket for me!

[jeannette_pepin]

Just hit this bug as well, twice!

[Sam]

Well, always nice to know I'm not alone! This ticket was created for this bug, but was closed when I couldn't reproduce it anymore on my end. I'll comment on it to let them know they have another case!

[Kate Pawlak _Appsvio_]

Hi @Sam , 

Welcome in the community! Do you have any Jira automation? Go to the Activity tab and check who / what updated your Description field.

[Sam]

Hey @Kate Pawlak _Appsvio_ , I don't have any automation set up. In the Activity tab, it says that I was the one who updated it. I actually just now managed to recreate the bug on another ticket and captured a screen recording of it happening:

https://www.youtube.com/watch?v=JY-fS9qP2uY

[Sam]

(I know it kind of looks like this video is edited together from multiple clips when it jumps, but I promise this is just one single screen capture that is unedited, aside from trimming unnecessary extra footage at the beginning)

[Kate Pawlak _Appsvio_]

This looks really weird. I was trying to recreate this bug on my instance but everything works correct. 

I'll recommend you to go to Project settings > Automation and check if there is no automation configured. Also you can explore global automation rules: System > Global automation. 

If you don't see any automation, I'll escalate this issue to Atlassian team.

[Sam]

Nothing in Global:

Nothing in project settings:

[Kate Pawlak _Appsvio_]

Thanks for screens. I've already requested Atlassian team to look into this issue.

[Sean Somerville]

there's no rhyme or reason why they get deleted - but sometimes the check boxes stand and save correctly, and other times when check something - the description clears out