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Ticking a check box in a child issue's description causes it to take on parent description

Sam February 19, 2025

Since I'm unable to actually submit a bug report because I'm on a free cloud plan, I'm posting here in hopes that someone will see it.

Today I ticked a checkbox on a to-do item in an issue on Jira. The issue is a child issue. When I ticked the box, the issue refreshed its description which removed all of the information that had been there, and was replaced with the exact same text as the parent issue.

I was able to restore the description by viewing the ticket's history and copy-pasting the description from the last edit. I attempted to recreate the bug but on the second time, when I ticked the box, the description stuck.

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 20, 2025

Hi @Sam 

Thanks for posting the video of this behavior.  It looks like there is a bug in regards to the way Jira is trying to update that subtask.  I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1105080

I was not yet able to find any existing bug reports that matched the behavior in your video, but I expect that our support team can investigate this further.

Andy

Sam February 21, 2025

Sounds good! It's not a huge deal in that it's not impeding my work or anything. Just irritating. I figured you'd want to know about it. Thanks for filing a ticket for me!

0 votes
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2025

Hi @Sam , 

Welcome in the community! Do you have any Jira automation? Go to the Activity tab and check who / what updated your Description field.

Sam February 19, 2025

Hey @Kate Pawlak _Appsvio_ , I don't have any automation set up. In the Activity tab, it says that I was the one who updated it. I actually just now managed to recreate the bug on another ticket and captured a screen recording of it happening:

https://www.youtube.com/watch?v=JY-fS9qP2uY

Sam February 19, 2025

(I know it kind of looks like this video is edited together from multiple clips when it jumps, but I promise this is just one single screen capture that is unedited, aside from trimming unnecessary extra footage at the beginning)

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2025

This looks really weird. I was trying to recreate this bug on my instance but everything works correct. 

I'll recommend you to go to Project settings > Automation and check if there is no automation configured. Also you can explore global automation rules: System > Global automation. 

If you don't see any automation, I'll escalate this issue to Atlassian team.

Sam February 19, 2025

Nothing in Global:

Screenshot 2025-02-19 at 5.15.27 PM.png

 

Nothing in project settings:Screenshot 2025-02-19 at 5.15.48 PM.png

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 20, 2025

Thanks for screens. I've already requested Atlassian team to look into this issue.

Like Sam likes this
Sean Somerville February 27, 2025

there's no rhyme or reason why they get deleted - but sometimes the check boxes stand and save correctly, and other times when check something - the description clears out

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