Is there something in the logs? Which number is taken, if you create another issue now?
I've never heard of such a behaviour before.
And you double-checked that you created the issues in the same project in the same Jira instance?
I think, I would contact Atlassian's support with that:
All Issues are in the same project.
I tested again:
- Create 2 Issues, got ID 2864, 2865
- wait some minutes and create another issue, got ID 2688
- create issue via email listener, got ID 2870
Atlassian's support answere was:
As of July 10th, 2017, starter license customers exclusively receive support from our online Community....
I think, i delete the project and create it again and check again.
A number of things can cause this, so you can check in your JIRA logs or the Incoming Mail logs and see if you can search for one of the issue numbers that was skipped, and you can get some kind of idea what failed there when it attempted to create the issue.
I'm looking at another ticket right now, and one of the causes was that not all of the columns in JIRA had the right collation. See How to fix the Collation and Character Set of a MySQL Database.
Of course, this is just one of many causes, so try and look in the logs for a few of the skipped numbers and see what you can find.
Are you seeing this problem happen in a single JIRA project, or in mulitple projects? Also what database type/version are you using with JIRA (mysql, postgres, oracle, or MS SQL)?
Nic has a great summary of what can cause issue numbers to jump unexpectedly in this related thread
Holes in issue sequences happen in four ways
- Issues are created and then deleted
- Issues are created and then moved
- Someone stops Jira, winds the issue key count forwards in the database and then restarts Jira
- Someone uses a plugin to do the same as the line above (I'm not aware of any plugins that do that, but that's not to say there isn't one, or that someone has written one and used it on your installation. I think you can do it with the "script runner" as well, but I've not tried it)
In addition to these, I have seen this specific problem can happen when a mail handler gets stuck in a loop trying to create an issue from an inbound email that it can't completely process. But if that happens, you should see something like a SQL exception in either the incoming mail log or the atlassian-jira.log around that time.
It might be helpful to try to turn up the logging levels in JIRA to try to see what commands are being issued to the SQL database when this happens. Natively within JIRA, that pcounter value should only ever get incremented by 1 when an new issue is created. There is no process natively in JIRA to lower that value for that project. So unless a user is changing it, perhaps there is some plugin or other piece of code at work there that might be manipulating that value unexpectedly.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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