Ticket created by automation does not trigger a cascaded rule

[Alexander Kolev]

I have the following set up

• Proj A: an automation rule at some point creates a ticket in Project B
• Proj B: an automation rule with a trigger on 'Issue Created' creates subtasks on the newly created ticket

If I manually create a ticket in Proj B, everything works like a charm. When I exercise the full flow (i.e. Proj A creates the ticket), the rule in Proj B is not triggered at all and even more strangely - the audit log doesn't show anything relevant as if this is not expected to work in the first place

Is this expected behavior?

[Arun Unnikrishnan · Accepted solution]

@Alexander Kolev Just check if this option is checked in the sub-task creation automation. 

[Alexander Kolev]

That was it! Thank you so much, @Arun Unnikrishnan 

[Alex Koxaras _Relational_]

Hi @Alexander Kolev and welcome to the community,

I believe that you have to setup the scope of automation in project A, to include project B as well. Then run your rule and let me know if that resolved your issue.

Alex