Ticket content options grouped into "+Add" button

[Boyan Iliev]

Hi all, 

I'm maintaining several projects on our internal JIRA. Since this week I'm facing a problem I cannot resolve.

The issue content options (just under the summary in issue view) got grouped up into a new "+Add" button. These are the "Attach", "Create subtask", "Link issue", "Add weblink", etc. options. This is causing an extra click for the entire team and I'm trying to revert it.

It seems like this is a project level setting as all "Company-managed software" projects are affected, while "Team-managed service management" seem to be unaffected. Yet I'm unable to find the right setting in the admin panel to tweak it.

My second assumption is that maybe the options got too much as we have "Create confluence page", "Create confluence whiteboard", etc. This maybe caused JIRA  to automatically merged them. Yet - even if this is the case, I still do not know how to control what appears there.

Thank you in advance for any ideas!

[Boyan Iliev · Accepted solution]

After contacting Atlassian support it turned out this is a new feature rolled out to limited customers, to review its performance. 

As for us it was not really helping, the Atlassian team managed to turn it off. I'm really happy with how they handled the support case :) 

EDIT: Can no longer be disabled - https://community.atlassian.com/t5/Jira-articles/Quick-Add-Menu-is-Getting-Decluttered/ba-p/2840225

[Catherine]

Thanks for this information I will ask to turn it off.

I would understand if they let you select up to 3 options and rest under the +ADD option. All options under +ADD is just going against UX rule to limit user clicks on most basic actions. 

The extra click for the most used option like "Add Child Issue" or "Link Issue" is driving a lot of inquires from our users. 

[Dwight Holman]

After contacting Atlassian support they told me:

Thanks for your response and feedback - I have contacted the PM responsible for this feature who has informed me it is now generally available and therefore became enabled on all sites as long as it is no longer in an experiment stage.

For context, previously as it was an experiment, we were able to disable the feature flag - which was done, however now that the feature is fully rolled out - it can't be disabled on a site by site basis.

Apart from hating the UX, we noted that the drop-down list includes redundant items (we have disabled whiteboards), and that without that item in the list we *should* get the individual buttons instead of the "Add" button.

You can follow and vote for the backlog item here: JRACLOUD-85144

Of course this it won't help orgs that use whiteboards :-\

[Dwight Holman]

This happened in our instance back in July, we complained and they 'reverted' it.

Not only does the drop down add clicks (friction) for users, it includes an option for New Confluence Whiteboard - which is irrelevant for us because we have disabled that feature in all of our confluence spaces.

Unfortunately the single "Add" button has returned again today. I'm just going to log another support request.

[Update-1 Nov] Atlassian confirmed they are doing more experiments.

[Update-5 Nov] Atlassian now say this is in production for everyone and cannot be reverted.

[Boyan Iliev]

Same here, just checked and we have the "+Add" back. Opening a support case.

[Corey Hampton]

What the heck, it should be a setting for us to choose and not a mass update. 

[Preston Dockery]

Thank you for sharing this. I'm contacting my IT team as well and referencing this ticket.  I used the previously unnested buttons almost every day; words cannot really describe how averse I am to this change.

[Boyan Iliev]

Seems like its no longer a test feature, but a regular one - https://community.atlassian.com/t5/Jira-articles/Quick-Add-Menu-is-Getting-Decluttered/ba-p/2840225

and cannot be disabled as of today.

[Corey Hampton]

I'm really disappointed in some of the so called 'features' Atlassian has come up with for Jira and Confluence. This should be an option under each project, not a mass update to clients without notification.

This is a terrible user experience especially since now there's a large amount of whitespace with nothing there.

[Marc - Devoteam]

Hi @Boyan Iliev 

Welcome to the community.

These can't be managed, also marketplace apps can add options there.

The more functionality you have will affect this, unfortunate you can't manage this.

[Boyan Iliev]

Thank you for the reply. Do you know if I can remove functionality, so the list becomes smaller? I would be happy to remove some confluence options if this helps. 

Again - I can see projects not affected by this, so there is probably a way.

[Marc - Devoteam]

Hi @Boyan Iliev 

Option will be removed if you disable them, so this would require you to disable the Confluence options.

So you would need to remove the application link between Confluence and Jira, but this will mean you will not be able to use the options like linking with Confluence page, etc..

[Boyan Iliev]

Can you help me understand how to "unlink" confluence? It is something I've searched for, but could not find.

[Marc - Devoteam]

Hi @Boyan Iliev 

Within Jira and Confluence in the settings, use the option application links.

I would not disconnect Confluence in Jira as you are not able to use Jira information on Confluence pages anymore and can't use inline links to Confluence in Jira anymore.

[Chris Diggle]

What was the solution to get this + button to expand out?

Do I have to remove features from Jira to get a functional set of buttons!?

I've had to explain to multiple people how to link issues, make child issues. This is a massive pain.

[Boyan Iliev]

Contact Atlassian support to turn it off. I did it over chat and they were pretty quick and responsive. Hopefully you can get this sorted out quickly!