The server encountered an internal error that prevented it from fulfilling this request. Edited

Hello guys

I'm having trouble with my jira, this error is appearing and then it disappears.


HTTP Status 500 - com.atlassian.cache.CacheException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID, entitytype, entityid, USERNAME, lastviewed, data FROM userhistoryitem WHERE entitytype=? AND USERNAME=? ORDER BY lastviewed DESC (ORA-01000: maximum open cursors exceeded

1 answer

1 accepted

Accepted Answer
0 votes
Daniel Eads Community Champion Jul 27, 2017

Hi Andre,

We've struggled with this error at our organization in the past. There were a few things we did to resolve:

  1. Ask your friendly Oracle DBA to check where connections are coming from. We've seen cases where rogue processes were chewing up DB connections and not releasing them.
  2. Have the DBA also increase the open cursors. (point them at this thread if the need some more info)
  3. Check that the JDBC driver you're using is the correct version. If you're on Oracle 12c, the only stable driver that hasn't had issues reported to Atlassian is which you can obtain here from Oracle.

Hope this helps and good luck!

Daniel, thanks.

The driver was what was in use, I changed it to and solved the problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,979 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you