The problem of JIRA Memory

Our JIRA is facing high response time issue, and when i look into the system info, i found the the memory is going to be used up. But we set 8G to JVM before and the issue has no been occured.

In addition, i found the PS Old Gen occupied 100%. So i need to know what's the root cause and how do we configure the memory of JIRA

BTW,here is the info of our JIRA:

Issues 129694
Projects 496
Custom Fields 110
Workflows 27
Attachments 77885
Comments 261754
Users 7112
Groups 25

2 answers

0 votes

Simply throwing more memory at a JVM is not a good answer. You need to look at what the problem actually is.

Start with https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

I wonder why Code Cache and PS Old Gen occupies about 98% now

Because you're not giving it enough room in your memory settings. Try changing them as per the doc I linked to.

@Nic, Can you give me some suggestion about the memory configuration both for JIRA and DB based on my JIRA enviroment(We deployed it on a Linux server(128G memory) and DB is oracle and is on a VM (128G memory), the detail usage information as you can see below)

I think that giving 8GB for the instance is too much, might want to lower it down to around 2GB. What is your previous Xmx settings before you raising it to 8GB? I would suggest to increase the Heap space of 256MB slowly up.

As well as going back to a smaller overall memory space and then building up slowly as Zulfadli says, you need to tune the rest of the settings in line with each increase. It really is not as simple as just throwing more memory at it, there are consequences. You need to read up on Java memory tuning.

Hi Yunfeng

Can I ask you if you have got 32 bit or a 64 bit jira installation. And which version of jira you are on.

Note that on a 32 bit installation there is a capping (around 1.25GB) on the amount of memory that you can allocate to jira. If you are on a 32 bit then i recommend upgrading your jira installation to 64 bit

Rahul

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,042 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot