The default assignee does NOT have ASSIGNABLE permissions

[Andrea Morgan]

Hi,

We've started using Jira OnDemand and are experiencing the above error when some users attempt to create a new issue. It seems to be a bug as everything looks ok from a role and permissions perspective and we have cured the problem by assiging the project lead to a different user and then back to the original user.

However, doing things like adding custom fields to the Create Issue screen makes the problem come back.

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Normally this comes when the project lead or component leads doesn't have ASSIGNABLE permission. Check Component leads as well if you have any.

[Andrea Morgan]

Thanks Jobin, I have three components within the Project and I hadn't set the default assignee for any of them. I've done this and the users are now merrily creating new issues.