The {code} block does not work for our newly JIRA OnDemand 6.4-OD-14-082

[Christoffer Pettersson]

Hey all.

Maybe someone knows more about this.

We recently got JIRA onDemand, and we have version 6.4-OD-14-082.

However, in issues everytime we use the {code} block, it doesn't get rendered as code at all. You see {code} in plain text viewing at the comment.

code_block.png

Are there any settings that controls this, or any other advice that would help us understand why it isnt getting parsed/rendered correctly?

Thanks.

*Update feb 16*

I tried Ben's suggestion with using {code:} which didn't work either:

 Image37.png

code_block.png ‏4 KB

Image37.png ‏15 KB

[Christoffer Pettersson · Accepted solution]

We submitted a ticket to support and asked for help.

Apparently, two modules / system-addons were disabled for us, which we didn't see. They enabled it and everything now works as expected.

The modules they enabled were:

• Enabled add-on module noformat (com.atlassian.jira.plugin.system.renderers.wiki.macros:noformat)
• Enabled add-on module code (com.atlassian.jira.plugin.system.renderers.wiki.macros:code)

[Insiders]

Thanks. This was our issue too. The disabled modules can be seen under the "Wiki Renderer Macros Plugin" system add-on.

Possibly caused by having a Syntax Highlighter add-on installed in our Server instance when we migrated to Cloud.

I was not able to enable the modules myself and had Support do it.

[Andre Borzzatto]

Hi Christoffer,

Maybe it has something to do with the Wiki Style Renderer being disabled for the comment field.

You can refer to the following documentation when configuring Renderers:

• https://confluence.atlassian.com/display/JIRA/Configuring+Renderers

However, please raise a support ticket if the problem cannot be solved, so Atlassian Support can take a look at your instance logs.

Thanks!

[Peter Bengov]

Hey Christoffer,

Try using 

{code:}
	your code
{code}

That is - add the ':' in your opening bracket.

[Christoffer Pettersson]

Hey. I have tried this, without any luck :S

[Christoffer Pettersson]

I have updated my main issue with more details.

[Peter Bengov]

It's look like you have some kind of a text editor installed as a plugin. It that so? Try disabling it and try again. Maybe this will help. Peter

[Christoffer Pettersson]

Its the rich text editor. I advice from Andre (first comment) and disabled rich text editor renderer, tried it, enabled it again, tried it - without luck. But I will most try disabling various stuff again. Thanks.