The closed ticket is still showing in the queue.

[Aisha Jahan]

Hi Team,

I set the filter as 'resolved=EMPTY,' but a few closed requests are still appearing in my bin. Can you suggest how I can fix this?

Regards,

Aisha

[Fabio Racobaldo _Herzum_]

HI @Aisha Jahan ,

resolved should be the resolution date. It is strange that it is empty for closed tickets.

Try using resolution field instead. Something like :

assignee=currentUser() and resolution is EMPTY

Hope this helps,

Fabio

[Aisha Jahan]

Hi Fabio,

Thanks for the quick response, I tried this but no change it is still the same issue.

Regards,

Aisha

[Fabio Racobaldo _Herzum_]

Hi @Aisha Jahan ,

please verify the workflow associated in order to verify if Resolution is mandatory on resolution screen or if there is some postfunction that automatically populate that field. One of the above approach should be put in place in order to avoid your issue.

Regards,

Fabio

[Mayur Jadhav]

Hi @Aisha Jahan ,

I hope you are doing well!!

Resolution for the issue is not set, could be the reason issue appearing even after closed.

I would suggest you check weather resolution is set or not for the issue.

Regards,
Mayur

[Aisha Jahan]

Hi Mayur,

Can you please guide me on where I need to check this, the complete path?

Regards,

Aisha

[Mayur Jadhav]

@Aisha Jahan 

https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-a-jira-issue-313467778.html