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The closed ticket is still showing in the queue.

Aisha Jahan
Aisha Jahan Apr 14, 2023

Hi Team,

I set the filter as 'resolved=EMPTY,' but a few closed requests are still appearing in my bin. Can you suggest how I can fix this?

queue.png

Queue2.png

 

Regards,

Aisha

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Apr 14, 2023

HI @Aisha Jahan ,

resolved should be the resolution date. It is strange that it is empty for closed tickets.

Try using resolution field instead. Something like :

assignee=currentUser() and resolution is EMPTY

Hope this helps,

Fabio

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Aisha Jahan
Aisha Jahan Apr 14, 2023

Hi Fabio,

Thanks for the quick response, I tried this but no change it is still the same issue.

Regards,

Aisha

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Apr 14, 2023

Hi @Aisha Jahan ,

please verify the workflow associated in order to verify if Resolution is mandatory on resolution screen or if there is some postfunction that automatically populate that field. One of the above approach should be put in place in order to avoid your issue.

Regards,

Fabio

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Mayur Jadhav
Mayur Jadhav
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Apr 14, 2023

Hi @Aisha Jahan ,

I hope you are doing well!!

Resolution for the issue is not set, could be the reason issue appearing even after closed.

I would suggest you check weather resolution is set or not for the issue.

 

Regards,
Mayur

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Aisha Jahan
Aisha Jahan Apr 14, 2023

Hi Mayur,

Can you please guide me on where I need to check this, the complete path?

 

Regards,

Aisha

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Mayur Jadhav
Mayur Jadhav
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Apr 14, 2023

@Aisha Jahan 

https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-a-jira-issue-313467778.html

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