I don't know how to use the Control Chart at all,who can explan it and give a detail example?Thank you very much!
Hi @Frankyzhou and welcome to the Community!
The control chart gives you insight in the lead and cycle times of the issues on your board. Have a look at this support article to learn more.
Hope this helps!
Hi @Frankyzhou -- Welcome to the Atlassian Community!
Yes, and...to Walter's answer, here are some potential things to watch for Atlassian's interpretation of a control chart based on my process analysis experience:
Kind regards,
Bill
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First,thank you for your answer!
Can you give me some charts to illustrate the normal and abnormal conditions?
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Hi @Frankyzhou
The documentation page Walter provided for the control chart shows examples of these symptoms, with the first chart showing issue clusters, the 24h day, and variation in predictability. The second chart showing the change in the y-axis.
These are how this Atlassian chart works, so there is no normal or abnormal; they just impact a team's ability to use the information for seeing process improvement opportunities. To see other ways of presenting such information, please take a look at the Atlassian Marketplace to see other vendors' tools and books/sources on creating control charts from process data.
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Hi @Frankyzhou,
As an alternative to the Control Chart from Jira, you could try the Control Chart gadget offered by our Great Gadgets app. It is similar to the one from the Jira reports, but much more configurable and flexible.
With this gadget you can visualize the issues resolved in a certain time-period (let’s say, last 4 weeks) in a plot-chart, based on their cycle time, lead time or time between any two specific statuses from your workflow.
It also allows you to set a threshold (representing your SLA agreed with the customers, for example) for easily identifying the issues that took longer than expected. The average displayed by the chart indicates your current average SLA / Resolution Time.
Simply hovering the issues in the chart, will give you insightful details about it, like issue summary and its cycle duration, so you can intervene and investigate further.
The app offers many other gadgets that you might find useful.
If you have questions, please feel free to contact us at support@stonikbyte.com.
Danut.
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