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The 'Organizations' field isn't available on the dashboard dropdown menus.


I've just started using the Service Management Cloud product.  We provide service to a number of different client organizations, so I'm using the 'Organizations' functionality.  Now I'm trying to set up a dashboard report and want to use the 'Two dimensional Filter Statistics' gadget to show the tickets by Status (YAxis) and Organization (XAxis)... but Organizations isn't available in the dropdown.  I read that fields configured with "None" in the Search Template Option will not appear in any dropdowns, but the 'Organizations' field is locked, so can't do much with it... is there any way I can use it in my dashboard gadgets?

2 answers

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 07, 2021

Hello @Marty Wright,

Welcome to Atlassian Community!

When it comes to Dashboard gadgets, currently, it’s not possible to add the field Organizations. 

There is a feature request suggesting the implementation of this ability:

Please, click on vote and also watch to receive updates about the feature.

The workaround, for now, is to use an add-on that has this functionality. You can find some options on our Marketplace.

Kind regards,

Thanks Angélica,  I appreciate the quick and concise response... though I was hoping for a different answer :) I'm about at the end of my add-on budget already, so its tough to keep looking for work arounds for some issues that seem pretty fundamental.

Like Angélica Luz likes this

This would be very helpful. I vote to add the Organization field.

I don't see any reason why a field would not appear in the dashboards as an option. Why not just default make all fields available to the user? It is up to the user how to make use of fields anywhere he wants. 

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