The 'Organizations' field isn't available on the dashboard dropdown menus.

[Marty Wright]

I've just started using the Service Management Cloud product.  We provide service to a number of different client organizations, so I'm using the 'Organizations' functionality.  Now I'm trying to set up a dashboard report and want to use the 'Two dimensional Filter Statistics' gadget to show the tickets by Status (YAxis) and Organization (XAxis)... but Organizations isn't available in the dropdown.  I read that fields configured with "None" in the Search Template Option will not appear in any dropdowns, but the 'Organizations' field is locked, so can't do much with it... is there any way I can use it in my dashboard gadgets?

[Angélica Luz · Accepted solution]

Hello @Marty Wright,

Welcome to Atlassian Community!

When it comes to Dashboard gadgets, currently, it’s not possible to add the field Organizations. 

There is a feature request suggesting the implementation of this ability:

• Add Organization as Statistic Type for dashboard reporting 

Please, click on vote and also watch to receive updates about the feature.

The workaround, for now, is to use an add-on that has this functionality. You can find some options on our Marketplace.

Kind regards,
Angélica

[Marty Wright]

Thanks Angélica,  I appreciate the quick and concise response... though I was hoping for a different answer :) I'm about at the end of my add-on budget already, so its tough to keep looking for work arounds for some issues that seem pretty fundamental.

[John Bogoev]

This would be very helpful. I vote to add the Organization field.

[Engin Erkan]

I don't see any reason why a field would not appear in the dashboards as an option. Why not just default make all fields available to the user? It is up to the user how to make use of fields anywhere he wants.