I've just started using the Service Management Cloud product. We provide service to a number of different client organizations, so I'm using the 'Organizations' functionality. Now I'm trying to set up a dashboard report and want to use the 'Two dimensional Filter Statistics' gadget to show the tickets by Status (YAxis) and Organization (XAxis)... but Organizations isn't available in the dropdown. I read that fields configured with "None" in the Search Template Option will not appear in any dropdowns, but the 'Organizations' field is locked, so can't do much with it... is there any way I can use it in my dashboard gadgets?
Hello @Marty Wright,
Welcome to Atlassian Community!
When it comes to Dashboard gadgets, currently, it’s not possible to add the field Organizations.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch to receive updates about the feature.
The workaround, for now, is to use an add-on that has this functionality. You can find some options on our Marketplace.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events