The Jira Road Map Macro in Confluence won't display the Road Map, why?

[Jason Kossen]

I have the Next Gen Project setup with Epics and Stories. I followed the steps here: https://confluence.atlassian.com/jirasoftwarecloud/roadmap-957979308.html#Roadmap-TroubleshootyourRoadmap and copied the URL to the page in Confluence and its recognized and shows the road map box but instead of showing the road map I get a message:

We can't display this Jira roadmap.

Please check with your system administrator.

I am a system administrator but I can't for the life of me figure out why it won't display? 

Anyone have any ideas? Is it broken?

[Jason Hollis]

The marco option continues to fail for us on all confluence pages and next-gen projects, however pasting the roadmap URL works so we are just going with that less eloquent option for now. 

[Janet Dixon]

The 2 different macros (Jira Road Map and Jira Roadmap) are both still in Confluence Cloud.  I'm not having a problem with either one, but am curious why there are 2 of these macros. Does anyone know what the difference is in these?  Thanks!!

[yusuff_salam]

What are the differences between the two Macros: Jira Road Map and Jira roadmap ? please

What purpose do they serve?  A clearer description is needed and probably, shoulder be added under the Macro display.

[WaiYee Loo]

Hi Jason,

You see that message because the roadmap you embed is either not available or invalid.
Can you check the following things?

1. Can you double check the project you were trying to embed to Confluence page a next-gen project?
2. Can you navigate to the page in Jira and make sure that you have the project's permission to view the project?
3. Can you navigate to the Jira roadmap page that you were trying to embed and check if it is missing any configuration as it mentioned in https://confluence.atlassian.com/jirasoftwarecloud/roadmap-957979308.html#Roadmap-TroubleshootyourRoadmap ?

[Jason Kossen]

Hi there,

So for 1, confirmed this is a brand new next gen project. 

For 2, I created the project and am a full system admin.

For 3 I can see the project and the road map view within the project itself. 

All the configurations mentioned have been met but still not able to make the jira roadmap macro work. 

[WaiYee Loo]

Hi Jason,

I am sorry it did not work for you. We would like to investigate this issue, could you raise a "Technical issues and bugs" support request at https://support.atlassian.com/contact/#/ please?

[Jodi_Bulmer]

I have the same issue - is there an open issue on this bug?  Thanks!

[Jodi_Bulmer]

[Jodi_Bulmer]

I can see it on my dashboard in Jira, but trying to embed in confluence = :(

[WaiYee Loo]

Hi Jodi,

There isn't an open ticket for this bug, could you raise a technical issue/bug  at https://support.atlassian.com/contact/#/ so we could investigate the issue with more information?

Regards,
Yee

[Jodi_Bulmer]

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-777894

[WaiYee Loo]

Hi Jodi, 

Thank you for spending the time to create the ticket, looks like you were referring to another macro, we will definitely look into this matter.

Best regard,
Waiyee

[Jodi_Bulmer]

??  I don't follow.  The OP said the road map macro won't display in confluence, just like the issue I opened.

[WaiYee Loo]

Hi Jodi,

There are actually 2 macros with similar names, Jira Road Map and Jira roadmap. The issue Jason had was from Jira roadmap, and yours was from Jira Road Map. I am sorry for the confusion.

Best regards,
Waiyee

[Igal Kaplan]

is this still open issue ? I have the same problem in latest cloud version

[Igal Kaplan]

my bad - actually all working now, I did not pay attention that it was not new generation project, because it is not defined by default