The Create/Edit Screen not popping When I open a Project / Issues its showing page loading

[Kumar]

HI Team,

The Create/Edit Screen not popping When I open a Project / Issues its showing page loading 
this is happening only when i open a projects and issues and when i right click on create and edit and open in new tab its working 
when i click directly its not working as shown in screenshort attached 
i have raised a ticket in atlassian they response is showing in screen short and when i looked at the logs its saying script runner error

This is happen after i update the add-on only if i disabled it its working but i have done some task with script runner so i don't want to disable it.

Error Log:

20-Nov-2018 19:47:38.427 WARNING [https-jsse-nio-443-exec-15] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiradev.cargill.com/rest/activity-stream/1.0/preferences?_=1542743258394, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

Can you please help me here how to resolve this issue

Thanks,
Kumar

[Kumar]

HI Team,

I figured it out so In the Script Runner Add-on there are some modules to disable before it enable so I disable as suggested by Script runner add-on  Support Team 

Now Its working Fine 

This is the one module we have to disable

Thanks,

Kumar

[Nic Brough -Adaptavist-]

As the error message says, look at the 7th line and the error that says "empty array" - you can't get the first item when the array is empty.  There is no custom field called customfield_10801.

Try using the actual name of the field, not the id.  Or use a call that tries to get the field by its id.

[Kumar]

Hi @Nic Brough -Adaptavist-  Thanks For your response  

The script is not working so i have deleted that script from Bheaviour and Script fragiment . Still i'm facing the page load error when i open project and Issue 

when I right click on create / Edit button and open in new tab its working but when i click it directly its showing the 1st screen short that i have added above.

can you suggest me how to resolve it 

Thanks,

Kumar

[Nic Brough -Adaptavist-]

What has the error message changed to?

[Kumar]

Hi @Nic Brough -Adaptavist-  Its just loading that it not showing any error message Like this this what showing but its not loading

atlassian-jira.log:  

2018-11-20 20:57:08,492 PsmqAsyncExecutors-job:thread-32 WARN p245986 1257x14758x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:12,283 PsmqAsyncExecutors-job:thread-33 WARN p245986 1257x14728x1 1epwjl4 10.31.251.146 /secure/CreateIssueDetails.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:14,389 PsmqAsyncExecutors-job:thread-34 WARN p245986 1257x14758x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:18,330 PsmqAsyncExecutors-job:thread-35 WARN p245986 1257x14728x1 1epwjl4 10.31.251.146 /secure/CreateIssueDetails.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:23,696 PsmqAsyncExecutors-job:thread-37 WARN p245986 1257x14818x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:58:14,959 https-jsse-nio-443-exec-18 INFO p245986 1258x14911x1 1epwjl4 10.31.251.146 /secure/admin/workflows/PublishDraftWorkflow.jspa [c.a.jira.workflow.OSWorkflowManager] User 'p245986(p245986)' updated workflow 'New WorkFLow For Security Incident' at 'Tue Nov 20 20:58:14 UTC 2018'
2018-11-20 20:59:24,497 PsmqAsyncExecutors-job:thread-39 WARN p245986 1259x15042x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:59:47,382 PsmqAsyncExecutors-job:thread-41 WARN p245986 1259x15042x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 21:07:00,367 PsmqAsyncExecutors-job:thread-43 WARN j288364 1267x15739x1 6vxz6j 10.31.194.215 /secure/CommentAssignIssue.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 21:15:01,831 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 1828ms. Wrote 137453 entities to export in memory.
2018-11-20 21:15:01,832 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2018-11-20 21:15:16,074 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

Thanks,

Kumar

[Nic Brough -Adaptavist-]

In the log file, like there was before.

[Kumar]

Hi @Nic Brough -Adaptavist- this is atlassian-jira.log 

2018-11-20 20:57:08,492 PsmqAsyncExecutors-job:thread-32 WARN p245986 1257x14758x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:12,283 PsmqAsyncExecutors-job:thread-33 WARN p245986 1257x14728x1 1epwjl4 10.31.251.146 /secure/CreateIssueDetails.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:14,389 PsmqAsyncExecutors-job:thread-34 WARN p245986 1257x14758x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:18,330 PsmqAsyncExecutors-job:thread-35 WARN p245986 1257x14728x1 1epwjl4 10.31.251.146 /secure/CreateIssueDetails.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:57:23,696 PsmqAsyncExecutors-job:thread-37 WARN p245986 1257x14818x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:58:14,959 https-jsse-nio-443-exec-18 INFO p245986 1258x14911x1 1epwjl4 10.31.251.146 /secure/admin/workflows/PublishDraftWorkflow.jspa [c.a.jira.workflow.OSWorkflowManager] User 'p245986(p245986)' updated workflow 'New WorkFLow For Security Incident' at 'Tue Nov 20 20:58:14 UTC 2018'
2018-11-20 20:59:24,497 PsmqAsyncExecutors-job:thread-39 WARN p245986 1259x15042x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 20:59:47,382 PsmqAsyncExecutors-job:thread-41 WARN p245986 1259x15042x1 1epwjl4 10.31.251.146 /secure/WorkflowUIDispatcher.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 21:07:00,367 PsmqAsyncExecutors-job:thread-43 WARN j288364 1267x15739x1 6vxz6j 10.31.194.215 /secure/CommentAssignIssue.jspa [c.a.s.p.a.modules.ruleif.CustomerVisibleStatusChangeIfCondition] The request type you are trying to view does not exist.
2018-11-20 21:15:01,831 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Data export completed in 1828ms. Wrote 137453 entities to export in memory.
2018-11-20 21:15:01,832 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Attempting to save the Active Objects Backup
2018-11-20 21:15:16,074 Caesium-1-1 INFO anonymous Backup Service [c.a.j.bc.dataimport.DefaultExportService] Finished saving the Active Objects Backup

[Kumar]

HI @Nic Brough -Adaptavist- Before its not like this error before in jira-atlassian.log I have seen still its calling the script error so I forgot the that i have fired from "Script Fragmenets" I have deleted from there tooo

 after that only i have seen this error 

Thanks,

Kumar

[Kumar]

Hi @Nic Brough -Adaptavist- every time when I open atlassian-jira.log it’s showing different different errors every time can you please help me resolve this issue 

thanks,

kumar

[Nic Brough -Adaptavist-]

It will do - other things the system is doing are being logged.

You need to capture the chunk of application log that happens from just before you click until there's a related error appearing (it should be almost instant).

Note - the logs you've posted look like they are application-server logs, not application logs.  Could you look at the <jira home>/logs/atlassian-jira.log file instead?

[Kumar]

HI @Nic Brough -Adaptavist- here is the log from intstall directory "catalina.2018-11-21"

21-Nov-2018 03:49:02.689 INFO [http-nio-8080-exec-16] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header
 Note: further occurrences of HTTP header parsing errors will be logged at DEBUG level.
 java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens
 at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:462)
 at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:667)
 at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
 at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802)
 at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410)
 at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)

21-Nov-2018 13:16:40.744 WARNING [https-jsse-nio-443-exec-10] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiradev.cargill.com/rest/activity-stream/1.0/preferences?_=1542806200788, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
21-Nov-2018 13:18:08.012 WARNING [https-jsse-nio-443-exec-1] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jiradev.cargill.com/rest/activity-stream/1.0/preferences?_=1542806287955, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

Please find look at it

Thanks,

Kumar

[Kumar]

@Nic Brough -Adaptavist- here is atlassian-jira.log from home directory

[Nic Brough -Adaptavist-]

I'm afraid those snippets of application log do not cover the time at which you took the action, as there's no error.

[Kumar]

Hi @Nic Brough -Adaptavist-  the comment section wont allowing me to  post all the Logs 

can you suggest me where i Can find exactly  the error in logs . Here are some logs Just i have seen 

2018-11-21 15:51:41,995 JiraTaskExectionThread-9 INFO p245986 951x26144x1 1wovrlj 10.31.251.146 /secure/admin/IndexReIndex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindex took: 163ms. Indexer: SharedEntityIndexManager: paths: []
2018-11-21 15:51:41,997 JiraTaskExectionThread-9 INFO p245986 951x26144x1 1wovrlj 10.31.251.146 /secure/admin/IndexReIndex.jspa [c.a.j.w.a.admin.index.IndexAdminImpl] Re-indexing is 100% complete. Current index:
2018-11-21 15:51:41,997 JiraTaskExectionThread-9 INFO p245986 951x26144x1 1wovrlj 10.31.251.146 /secure/admin/IndexReIndex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindex All In Background complete. Total time: 39788ms. Reindex run: 28
2018-11-21 15:51:41,997 JiraTaskExectionThread-9 INFO p245986 951x26144x1 1wovrlj 10.31.251.146 /secure/admin/IndexReIndex.jspa [c.a.j.w.a.admin.index.IndexAdminImpl] Re-indexing finished
2018-11-21 15:51:55,746 https-jsse-nio-443-exec-22 WARN p245986 951x26296x5 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 15:52:33,867 http-nio-8080-exec-1 WARN automation 952x26520x2 w91h0v 10.47.68.34 /rest/api/2/field [c.a.j.plugin.customfield.CustomFieldSearcherModuleDescriptorsImpl] Custom field searcher module: eu.kprod.jira.stattable-searchers:stattableExactText is invalid. Null being returned.
2018-11-21 15:52:41,853 https-jsse-nio-443-exec-22 WARN p245986 952x26543x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:03:30,205 https-jsse-nio-443-exec-10 WARN p245986 963x27171x1 1wovrlj 10.31.251.146 /secure/QuickSearch.jspa [c.a.j.plugin.customfield.CustomFieldSearcherModuleDescriptorsImpl] Custom field searcher module: eu.kprod.jira.stattable-searchers:stattableExactText is invalid. Null being returned.
2018-11-21 16:03:30,309 https-jsse-nio-443-exec-10 WARN p245986 963x27171x1 1wovrlj 10.31.251.146 /secure/QuickSearch.jspa [c.a.j.plugin.customfield.CustomFieldSearcherModuleDescriptorsImpl] Custom field searcher module: eu.kprod.jira.stattable-searchers:stattableExactText is invalid. Null being returned.
2018-11-21 16:07:05,140 https-jsse-nio-443-exec-16 WARN p245986 967x27234x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:07:34,805 https-jsse-nio-443-exec-24 WARN p245986 967x27621x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:18:43,834 https-jsse-nio-443-exec-5 WARN p245986 978x28370x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:24:58,863 https-jsse-nio-443-exec-13 WARN p245986 984x28502x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:25:26,745 https-jsse-nio-443-exec-10 WARN p245986 985x28554x2 1wovrlj 10.31.251.146 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of apps
2018-11-21 16:34:13,378 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2018-11-21 16:34:13,378 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2018-11-21 16:34:13,537 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...

This Exact Error is when you Open a project or Open An issue from project.

when I try to click on Create or Edit button the page loading is showing but Page is not loading I have waited like 5min 10 min 15min still its showing loading.

when i disable the scriptrunner add-on when i check every thing is working fine.

Thnaks,

Kumar 

[Nic Brough -Adaptavist-]

Again, that is not the application log, so it's not going to tell us what the problem is.

We need

• The application log
• With Scriptrunner enabled so you actually get the problem
• For the second before you click the button until you get an error (which should be within a couple of seconds of the cursor changing to the "waiting wheel")

The only time you will get a waiting wheel and nothing in the logs is if the script you have triggered is sleeping or looping.  If that is the case, you need to show us the script.

[Kumar]

Hi @Nic Brough -Adaptavist-  

The thing is When i Open a project If you click direct Create button that show on top Bar the page is loading even if i wait for 15min its says same thing the page is loading image.

And When you open a ticket in project when you try to Click on Edit its says same thing te page is loading

If you click from dash board its popping the screen in 2-3 sec. When i Try from projects only its not working and this is happening to every project.
When i Disable the add-on then its working.

On Monday when i look at the logs the script has shown and I realise that this is cause of the script then i have deleted that script. 

2018-11-21 12:34:13,536 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnecti.
2018-11-21 13:16:37,950 https-jsse-nio-443-exec-22 WARN anonymous 796x20293x1 1kgyze1 10.31.251.146 /plugins/servlet/saml/auth [c.m.saml.utilore base 64 encoding::<?xml version="1.0" encoding="UTF-8"?><samlp:AuthnRequest xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol" xmlns:saml:SAML:2.0:assertion" AssertionConsumerServiceURL="https://jiradev.cargill.com/plugins/servlet/saml/auth" Destination="https://login.microsoftb8cf-42cf-bd0b-43ecd4bc62ae/saml2" ForceAuthn="false" ID="MSSSO_17ebbf8e-2109-4180-9e6d-19c53671e4c5" IsPassive="false" IssueInstant="2018-11on="2.0"><saml:Issuer>https://jiradev.cargill.com/</saml:Issuer></samlp:AuthnRequest>
2018-11-21 13:16:37,950 https-jsse-nio-443-exec-22 WARN anonymous 796x20293x1 1kgyze1 10.31.251.146 /plugins/servlet/saml/auth [c.m.saml.utiler base 64 encoding::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
2018-11-21 13:16:37,950 https-jsse-nio-443-exec-22 WARN anonymous 796x20293x1 1kgyze1 10.31.251.146 /plugins/servlet/saml/auth [c.m.saml.utilget generated is:https://login.microsoftonline.com/57368c21-b8cf-42cf-bd0b-43ecd4bc62ae/saml2?SAMLRequest=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
2018-11-21 13:1nio-443-exec-3 WARN anonymous 861x21585x1 hprjor 10.45.29.189 /plugins/servlet/saml/auth [c.m.saml.util.Ut generated is:https://login.microsoftonline.com/57368c21-b8cf-42cf-bd0b-43ecd4bc62ae/saml2?SAMLRequest=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&RelayState=/projects/EF/welcome-guide
2018-11-21 14:21:30,681 https-jsse-nio-443-exec-15 WARN anonymous 861x21586x1 hprjor 10.45.29.189 /plugins/servlet/saml/auth [c.m.a.jira.servlet] MS_INFO : Login Info updated successfully for jira 7:
2018-11-21 14:33:04,100 https-jsse-nio-443-exec-5 ERROR anonymous 873x21894x1 d8rvwn 10.45.29.189 /s/87f821f5dc2506750b3a78fd333f079b-CDN/i9fe85e1e667aa9a5abc6b7ed/8c6b7a37301a54e10319265f265f6c53/_/download/contextbatch/css/jira.webresources:almond,jira.webresources:aui-core-amd-ss:jira-metadata,jira.webresources:jquery-livestamp,com.atlassian.auiplugin:ajs-underscorejs,com.atlassian.analytics.analytics-client:js-eventins.browser.metrics.browser-metrics-plugin:api,com.atlassian.gadgets.publisher:ajs-gadgets,com.atlassian.streams:streamsGadgetResources/batchocalhost].[/].[file-server]] Servlet.service() for servlet file-server threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
 at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:113)
 at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:54)
 at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:87)
 at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:319)
 at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:282)
 at com.atlassian.plugin.webresource.impl.http.Controller.serveResources(Controller.java:222)
 at com.atlassian.plugin.webresource.impl.http.Controller.serveBatch(Controller.java:84)
 at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:78)
 at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:71)
 at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHandler(BaseRouter.java:169)
 at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144)
 at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65)
 at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 ... 44 filtered
 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 39 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
 ... 1 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
 ... 20 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
 ... 11 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 7 filtered
 at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)
 at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)
 ... 6 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:1
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeCo
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBased
 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.jav
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
 ... 4 filtered
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
 ... 8 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
 ... 26 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 24 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
 at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:340)
 at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:303)
 at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:109)
 at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:282)
 at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)
 at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:111)
 ... 247 more
Caused by: java.io.IOException: Broken pipe
 at sun.nio.ch.FileDispatcherImpl.write0(Native Method)
 at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:47)
 at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
 at sun.nio.ch.IOUtil.write(IOUtil.java:65)
 at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)
 ... 12 filtered
 ... 253 more
2018-11-21 14:33:04,106 https-jsse-nio-443-exec-5 ERROR [o.a.c.c.C.[.[localhost].[/].[noopservlet]] Servlet.service() for servlet [noopsith path [] threw exception
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
 at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:113)
 at com.atlassian.plugin.cache.filecache.impl.OneStreamCache.stream(OneStreamCache.java:54)
 at com.atlassian.plugin.cache.filecache.impl.FileCacheImpl.cache(FileCacheImpl.java:87)
 at com.atlassian.plugin.webresource.impl.http.Controller.sendCachedInProduction(Controller.java:319)
 at com.atlassian.plugin.webresource.impl.http.Controller.sendCached(Controller.java:282)
 at com.atlassian.plugin.webresource.impl.http.Controller.serveResources(Controller.java:222)
 at com.atlassian.plugin.webresource.impl.http.Controller.serveBatch(Controller.java:84)
 at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:78)
 at com.atlassian.plugin.webresource.impl.http.Router$5.apply(Router.java:71)
 at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.callHandler(BaseRouter.java:169)
 at com.atlassian.plugin.webresource.impl.support.http.BaseRouter.dispatch(BaseRouter.java:144)
 at com.atlassian.plugin.webresource.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:65)
 at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:28)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 ... 44 filtered
 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 39 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
 ... 1 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
 ... 20 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
 ... 11 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 7 filtered
 at com.atlassian.jira.plugin.webresource.CachingResourceDownloadRewriteRule$1.execute(CachingResourceDownloadRewriteRule.java:60)
 at org.tuckey.web.filters.urlrewrite.RewrittenUrlClass.doRewrite(RewrittenUrlClass.java:61)
 ... 6 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:1
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeCo
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBased
 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.jav
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
 ... 4 filtered
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
 ... 8 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
 ... 26 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 24 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
 at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:340)
 at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:303)
 at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:109)
 at java.util.zip.DeflaterOutputStream.flush(DeflaterOutputStream.java:282)
 at com.atlassian.gzipfilter.GzipResponseStream.flush(GzipResponseStream.java:31)
 at com.atlassian.plugin.cache.filecache.impl.StreamsCache.streamFromFile(StreamsCache.java:111)
 ... 247 more
Caused by: java.io.IOException: Broken pipe
 at sun.nio.ch.FileDispatcherImpl.write0(Native Method)
 at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:47)
 at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93)
 at sun.nio.ch.IOUtil.write(IOUtil.java:65)
 at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:471)
 ... 12 filtered
 ... 253 more
2018-11-21 14:34:13,378 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHand
2018-11-21 14:34:13,379 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, lances.
2018-11-21 14:34:13,536 Caesium-1-4 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnecti.
2018-11-21 14:59:18,562 https-jsse-nio-443-exec-12 INFO p245986 899x23641x1 1lpxvws 10.31.251.146 /secure/admin/workflows/PublishDraftWorkflokflow.OSWorkflowManager] User 'p245986(p245986)' updated workflow 'Investigation Issue Type Workflow' at 'Wed Nov 21 14:59:18 UTC 2018'
2018-11-21 15:18:02,917 https-jsse-nio-443-exec-10 WARN p245986 918x24831x2 1lpxvws 10.31.251.146 /rest/servicedesk/1/servicedesk/SI/issuelisomfield.CustomFieldSearcherModuleDescriptorsImpl] Custom field searcher module: eu.kprod.jira.stattable-searchers:stattableExactText is invalned.

Thanks,

Kumar

[Nic Brough -Adaptavist-]

That suggests that you've got a behaviour that is looking at the project and issue type fields as you go into "create".  When you're coming in from outside a project, the project field is not set and the behaviour works ok (or at least tries to do nothing) but when you're inside a project, it goes into a loop.