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Tempo Timesheets Account

Hello everybody,

I'm wondering why the Account field which is brought by Tempo Timesheets is not editable for our customers. I found out, that everybody with the global permission "Tempo Timesheets Access" can edit the Account.

But I don't want our customers to have access to Tempo Timesheets. They should only fill in the account.

Is that not possible?

Best regards,

1 answer

Hi @Müller_ Julian


Users that do not have access to Tempo Timesheets should still be able to set a value for the Account field in JIRA issues.

If you encounter this problem in JIRA Service Desk when customers are creating a ticket, you might be affected by the problem described in This problem affects the custom fields provided by Tempo.

Susanne Götz
Tempo team

Hello Susanne,

we had ServiceDesk installed and also Tempo. ServiceDesk has been uninstalled, so I guess that this could be a result of our installation.

Is there any way to fix this?

Best regards,


Hi @Müller_ Julian ,

It should not be a problem for issues that are not JIRA Service Desk issues. 

For Service Desk, there is no workaround for this. The fix / improved needs to be done by Atlassian, so that 3rd party custom fields can be added. Commenting / voting for the above mentioned issue might be helpful.


The Issues aren't ServiceDesk Issues and our users still need Tempo Access to fill the field. I don't know why.

Do the customers have permission to edit issues and can they edit other custom fields in the issues?

Yes they can. That's why i came to the global tempo permissions. Everything else is working fine.

Hi @Müller_ Julian

Can you please create a ticket for this in our Tempo support ( so we can better investigate this.

Thank you 


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