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Tempo Timesheets Account

Hello everybody,

I'm wondering why the Account field which is brought by Tempo Timesheets is not editable for our customers. I found out, that everybody with the global permission "Tempo Timesheets Access" can edit the Account.

But I don't want our customers to have access to Tempo Timesheets. They should only fill in the account.

Is that not possible?

Best regards,
Julian

1 answer

Hi @Müller_ Julian

 

Users that do not have access to Tempo Timesheets should still be able to set a value for the Account field in JIRA issues.

If you encounter this problem in JIRA Service Desk when customers are creating a ticket, you might be affected by the problem described in https://jira.atlassian.com/browse/JSDSERVER-86. This problem affects the custom fields provided by Tempo.

Regards,
Susanne Götz
Tempo team

Hello Susanne,

we had ServiceDesk installed and also Tempo. ServiceDesk has been uninstalled, so I guess that this could be a result of our installation.

Is there any way to fix this?

Best regards,

Julian

Hi @Müller_ Julian ,

It should not be a problem for issues that are not JIRA Service Desk issues. 

For Service Desk, there is no workaround for this. The fix / improved needs to be done by Atlassian, so that 3rd party custom fields can be added. Commenting / voting for the above mentioned issue might be helpful.

Regards,
Susanne 

The Issues aren't ServiceDesk Issues and our users still need Tempo Access to fill the field. I don't know why.

Do the customers have permission to edit issues and can they edit other custom fields in the issues?

Yes they can. That's why i came to the global tempo permissions. Everything else is working fine.

Hi @Müller_ Julian

Can you please create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Thank you 

Regards,
Susanne 

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